







Eucalypt Organic Bodysuit Short Sleeve
Soft and stretchy, our bodysuits are easy-care and coordinate well with our pants and shorts - this Eucalypt bodysuit pairs matches beautifully with Biscuit, Olive and Pebble. Our bodysuits are really comfortable to sleep in and super snuggly. All Snuggle Hunny clothing is made with GOTS Certified Organic Cotton CU 1182228.
Features Include:
- Exclusive Eucalypt design
- Sizing: Newborn to Size 2
- Soft and stretchy
- Long Sleeve
- Foldable hand mitten (0-6 months)
- Cuff (6 months+)
- Fitted style
- Easy to wear
- Lightweight and breathable
- GOTS Certified Organic CU 1182228
- 95% Organic Cotton / 5% Elastane
Designed in Australia, Made in India
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.






Wilson & Frenchy Peach Organic Overalls
Made of 100% organic cotton, this button detail relaxed fit overall by Wilson + Frenchy features a drop crotch, functional pockets and a full length tapered leg
Key Features
- Drop crotch with full length tapered leg
- Button up straps
- Functional front pockets
- Rib cuff detail
- Waffle knit with fleck
- Packaged in a compostable bag
- Details: 100% organic cotton
- Gentle machine wash
- Made in China
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.




Eucalypt Organic Bodysuit
Soft and stretchy, our bodysuits are easy-care and coordinate well with our pants and shorts - this Eucalypt bodysuit pairs matches beautifully with Biscuit, Olive and Pebble. Our bodysuits are really comfortable to sleep in and super snuggly. All Snuggle Hunny clothing is made with GOTS Certified Organic Cotton CU 1182228.
Features Include:
- Exclusive Eucalypt design
- Sizing: Newborn to Size 2
- Soft and stretchy
- Long Sleeve
- Foldable hand mitten (0-6 months)
- Cuff (6 months+)
- Fitted style
- Easy to wear
- Lightweight and breathable
- GOTS Certified Organic CU 1182228
- 95% Organic Cotton / 5% Elastane
Designed in Australia, Made in India
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.




Rocket Organic Baby Growsuit
Our Organic Growsuits are an all-in-one onesie that is both functional and beautiful. Soft and stretchy, our growsuits are an easy-care, fuss-free option that’s easy to wear thanks to their modern, fitted style. Suitable for loungewear, daywear, birth announcement photos and make great baby gifts. All Snuggle Hunny clothing is made with GOTS Certified Organic Cotton CU 1182228.
Our Growsuit Design
This design includes a long, hidden zipper from ankle to ankle, inside the leg. This means bub’s body can stay warm while their nappy is being changed, with simple, easy access. It also means these growsuits are as easy as a T Shirt to put on bub! Scrunch them up from the bottom and pop them on over their head.
We have also included foldable hand mittens for newborn to 6 months. Hand mittens help stop little nails from scratching and also keep hands warm when the weather is cool. Bub can wear the mittens open or closed. For sizes from 6 months upwards, the mittens are replaced with a stylish cuff. Foot mittens are also an important feature and these are included on all sizes. Who doesn’t love to tuck in those little feet for bedtime to keep warm?
Features Include:
- Exclusive Rocket print
- Sizing: Newborn to Size 2
- Foldable hand mittens (Newborn to 6 months)
- Foldable foot mittens (all sizes)
- Full inner leg zipper
- Soft and stretchy
- Fitted style
- Easy to wear
- Lightweight and breathable
- GOTS Certified Organic CU 1182228
- 95% Organic Cotton / 5% Elastane
Designed in Australia, Made in India
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.








Wilson & Frenchy Organic Pointelle Henley Bodysuit - Little Acorn
This Wilson + Frenchy pointelle henley bodysuit is made from an organic cotton that is soft and gentle on your baby's skin.
The snap crotch opening and button neck detail allows for easy changes.
Key Features: Long sleeve with all over print. Henley neckline button opening.
Snap opening at inleg.
Made from GOTS certified organic cotton.
Sustainably produced + wrapped in a compostable bag.
Details: 100% organic cotton.
Machine washable. Made in India.
Jack & Willow is a leading baby boutique proudly stocking Wilson & Frenchy collection.
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.








Wilson & Frenchy Knitted Button Growsuit - Oatmeal Melange
Made from a beautiful blend of cotton, bamboo and wool, this luxurious long sleeve knit growsuit by Wilson + Frenchy features a button through and snap leg opening for quick and easy nappy changes.
Key Features: Round neckline with button thru detal. Long sleeve, full length. Snap leg opening for easy changes. Cotton, Bamboo, Wool blend.
Packaged in a compostable bag.
Details: 50% cotton, 43% bamboo, 7% wool.
Gentle machine wash. Made in China.
Jack & Willow is a leading Wilson & Frenchy stockist based in the Gold Coast, Queensland.
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.








Wilson & Frenchy Organic Waffle Pocket Growsuit - Leaf
Keep your little treasure warm, comfortable and stylish in this relaxed fitting 100% organic cotton, slouch growsuit by Wilson + Frenchy. Featuring a Henley neckline for easy dressing and snap inleg opening for quick nappy changes.
Key Features: Relaxed fit. Round neckline with Henley button opening. Kangaroo pocket. Long sleeve and full length. Waffle knit with fleck.
Packaged in a compostable bag. Details: 100% organic cotton.
Gentle machine wash. Made in China.
Jack & Willow is a leading Wilson & Frenchy stockist based in the Gold Coast, Queensland.
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.








Wilson & Frenchy Kntitted Button Growsuit - Grey Melange
Made from a beautiful blend of cotton, bamboo and wool, this luxurious long sleeve knit growsuit by Wilson + Frenchy features a button through and snap leg opening for quick and easy nappy changes.
Key Features: Round neckline with button thru detail. Long sleeve, full length. Snap leg opening for easy changes. Cotton, Bamboo, Wool blend.
Packaged in a compostable bag.
Details: 50% cotton, 43% bamboo, 7% wool.
Gentle machine wash. Made in China.
Jack & Willow is a leading Wilson & Frenchy stockist based in the Gold Coast, Queensland.
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.












Snuggle Hunny Milky Way Bodysuit
Celebrate your favourite prints with our new Milky Way organic bodysuit! This popular Snuggle Hunny print is now available in a short sleeve bodysuit - we had so many requests so super excited about this one! Perfect for newborns and toddler girls and boys.
Snuggle Hunny organic bodysuits are made for babies and toddlers and our exclusive Milky Way print is out of this world and matches well with our moonlight shorts, pebble shorts and is great for bedtime. This bodysuit is short-sleeved, perfect for warmer weather, and under layers. Soft and stretchy, they are easy-care and coordinate well with our pants and shorts. Our bodysuits are also really comfortable to sleep in. All Snuggle Hunny clothing is made with Certified Organic Cotton.
Features Include:
- Exclusive print
- Sizing: Newborn to Size 1
- Soft and stretchy
- Short Sleeve
- Fitted style
- Easy to wear
- Lightweight and breathable
- Certified organic cotton
- 95% Organic Cotton / 5% Elastane
Always remove headwear when putting baby to sleep; no accessories, toys or headwear should be in baby's sleeping space.
These patterns and designs are unique to Snuggle Hunny. They take time to come to life and it is one of the most exciting and beautiful things we do. We work with artists on concepts and ideas and they design all our prints by handpainting them. Love and art go into every piece of Snuggle Hunny we create. We hope you find the perfect design for you and bub.
Care instructions: Cold gentle machine wash. Do not tumble dry.
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.










Palm Springs Bodysuit - Snuggle Hunny Kids
Palm Springs is a beautiful unisex print that is bright and fresh.
Snuggle Hunny organic bodysuits are made for babies and toddlers and this bodysuit features our exclusive Palm Springs print. Our Palm Springs bodysuit is short-sleeved, perfect for warmer weather, and under layers. Soft and stretchy, they are easy-care and coordinate well with both pants and shorts. Snuggle Hunny Kids Bodysuits are also really comfortable to sleep in. All Snuggle Hunny clothing is made with Certified Organic Cotton.
Features Include:
- Exclusive print
- Sizing: Newborn to Size 1
- Soft and stretchy
- Fitted style
- Easy to wear
- Lightweight and breathable
- Certified organic cotton
- 95% Organic Cotton / 5% Elastane
Care: Machine Washable
Designed in Australia. Made in India.
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.








Snuggle Hunny Kids - Milk Organic Dress
The Snuggle Hunny organic dresses have arrived on our shelves. This short-sleeve dress is perfect for that summer day or birthday party. Soft and stretchy, they are easy-care and very comfy for bub. The sizes up to and including size 1 come with a snap underbody to go over a nappy. Size 2 doesn't have the snap body feature. We have really focused on the details and ensured the dresses up to size 1 are short enough so that a baby can crawl and not trip over the skirt. Size 2, when they're walking, is a bit longer.
All Snuggle Hunny clothing is made with Certified Organic Cotton.
Features Include:
- Exclusive print
- Frill detail on sleeves
- Sizing: 0-3 months to Size 2
- Soft and stretchy
- Fitted bodice and flare skirt
- Easy to wear
- Lightweight and breathable
- Certified organic cotton
- 95% Organic Cotton / 5% Elastane
Designed in Australia. Made in India.
Our designs are exclusive to Snuggle Hunny. They take time to come to life and it is one of the most exciting and beautiful things we do. We work with artists on concepts and ideas and they design all our prints by handpainting them. Love and art go into every piece of Snuggle Hunny we create. We hope you find the perfect design for you and bub.
Care instructions: Cold gentle machine wash. Do not tumble dry.
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.








Snuggle Hunny Kids - Festive Berry Bodysuit (Limited Edition)
The Snuggle Hunny Limited Edition Festive Berry print is just beautiful and this bodysuit is perfect for girls and boys.
Snuggle Hunny organic bodysuits are made for babies and toddlers and the exclusive Festive Berry is bright and perfect for Christmas and beyond. This bodysuit is short-sleeved, perfect for warmer weather, and under layers. Soft and stretchy, they are easy-care and coordinate well with our pants and shorts - this Festive Berry bodysuit works well with the matching shorts. These bodysuits are also really comfortable to sleep in. All Snuggle Hunny clothing is made with Certified Organic Cotton.
This print is only here for a short period of time so don't miss out.
Features Include:
- Exclusive print
- Sizing: Newborn to Size 1
- Soft and stretchy
- Fitted style
- Easy to wear
- Lightweight and breathable
- Certified organic cotton
- 95% Organic Cotton / 5% Elastane
Care: Cold Machine Wash
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.








Snuggle Hunny Kids - Sage Stripe Bodysuit
The Snuggle Hunny Sage Stripe bodysuit is a great choice for girls and boys.
Snuggle Hunny organic bodysuits are made for babies and toddlers. This bodysuit is short-sleeved, perfect for warmer weather, and under layers. Soft and stretchy, they are easy-care and coordinate well with our pants and shorts. These bodysuits are also really comfortable to sleep in. All Snuggle Hunny clothing is made with Certified Organic Cotton.
Features Include:
- Exclusive design
- Sizing: Newborn to Size 1
- Soft and stretchy
- Fitted style
- Easy to wear
- Lightweight and breathable
- Certified organic cotton
- 97% Organic Cotton / 3% Elastane
Care: Cold Gentle Machine Wash
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.






Snuggle Hunny Kids Organic Bodysuit - Rose
The Snuggle Hunny Kids Organic Bodysuit is designed for newborns and little adventurers both functional and beautiful. Soft and stretchy, they are an easy-care, fuss-free option that is easy to wear thanks to their modern, fitted style. Wear them on their own for a relaxed outfit or coordinate with our organic high waist bloomers for a complete look. They have sweet frills to match the sleeves on this style.
Features Include:
- Frill detail on sleeves
- Fitted style
- Lightweight and breathable
- All-season
- Easy to use
Care: Machine Washable
Materials: GOTS certified organic rib
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.




Snuggle Hunny Kids - Zen Short Sleeve Bodysuit
Designed for newborns and little adventurers, the Snuggle Hunny Kids Organic Bodysuits are functional and beautiful. Soft and stretchy, they are an easy-care, fuss-free option that is easy to wear thanks to their modern, fitted style. Wear them on their own for a relaxed outfit or coordinate with any of our organic shorts or organic high waist bloomers for a complete look.
Features:
- Fitted style
- Lightweight and breathable
- All-season
- Easy to use
Organic Elements:
- GOTS certified organic rib
- Manufactured sustainably using GOTS approved organic processes
- Packaging is reusable and recyclable
Made from high-quality GOTS certified organic stretch rib, our bodysuits are designed to withstand the tough life of play. You will fall in love with their fit, softness and versatility. We are certain they will become your favourite go-to!
Comfortable enough for sleep, you can transition to socialite in an instant. Add a piece of coordinating headwear and you are ready to go! Used for the most stylish babes, our baby bodysuits are suitable for loungewear, daywear, birth announcement photos and even baby gifts.
Colour: Zen
Care: Cold gentle machine wash. Do not tumble dry
Material: Organic Cotton / Spandex Rib
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.




Snuggle Hunny Kids - Milk Short Sleeve Bodysuit
Designed for newborns and little adventurers, the Snuggle Hunny Kids Organic Bodysuits are functional and beautiful. Soft and stretchy, they are an easy-care, fuss-free option that is easy to wear thanks to their modern, fitted style. Wear them on their own for a relaxed outfit or coordinate with any of our organic shorts or organic high waist bloomers for a complete look.
Features:
- Fitted style
- Lightweight and breathable
- All-season
- Easy to use
Organic Elements:
- GOTS certified organic rib
- Manufactured sustainably using GOTS approved organic processes
- Packaging is reusable and recyclable
Made from high-quality GOTS certified organic stretch rib, our bodysuits are designed to withstand the tough life of play. You will fall in love with their fit, softness and versatility. We are certain they will become your favourite go-to!
Comfortable enough for sleep, you can transition to socialite in an instant. Add a piece of coordinating headwear and you are ready to go! Used for the most stylish babes, our baby bodysuits are suitable for loungewear, daywear, birth announcement photos and even baby gifts.
Colour: Milk
Care: Cold gentle machine wash. Do not tumble dry
Material: Organic Cotton / Spandex Rib
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.








Rose Bodysuit - Snuggle Hunny Kids
Our Snuggle Hunny Kids bodysuits are soft and stretchy, are an easy-care, fuss-free option that is easy to wear thanks to their modern, fitted style. Wear them on their own for a relaxed outfit or coordinate with our organic pants for a complete look.
Bodysuit includes:
- Foldable hand mittens (Newborn to 6 months)
- Frill detail on sleeves
- Fitted style
- Lightweight and breathable
- All-season
- Easy to use
Organic Features:
- GOTS certified organic jersey
- Manufactured sustainably using GOTS approved organic processes
- Packaging is reusable and recyclable
Care: Cold gentle machine wash. Do not tumble dry
Colour: Rose
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.




Snuggle Hunny Kids - Australiana Bodysuit Short Sleeve
Our Snuggle Hunny Kids bodysuits are soft and stretchy, are an easy-care, fuss-free option that is easy to wear thanks to their modern, fitted style. Wear them on their own for a relaxed outfit or coordinate with our organic pants for a complete look.
Bodysuit includes:
- Foldable hand mittens (Newborn to 6 months)
- Frill detail on sleeves
- Fitted style
- Lightweight and breathable
- All-season
- Easy to use
Organic Features:
- GOTS certified organic jersey
- Manufactured sustainably using GOTS approved organic processes
- Packaging is reusable and recyclable
Care: Cold gentle machine wash. Do not tumble dry
Colour: Australiana
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.

Piper Bug Christmas Merry & Bright Romper / Tee
Piper Bug's gorgeous Christmas collection will make for gorgeous family Christmas photos! Match this super cute romper (up to size 0) or tee (sizes 1 - 4) with the rest of the Piper bug Christmas range.
Material: 95% cotton, 5% spandex
Note 3Y* sizing is a t-shirt fit not onesie or romper
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.

Numero 74 Naia Jumpsuit - Stone Grey
A beautiful, organic cotton playsuit from iconic brand Numero 74. The perfect piece for warm summer days.
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.