Looking for the perfect newborn gift or baby shower gift? We have a huge selection of beautiful products just perfect for curating your own delightful newborn or baby shower gift. Choose from some of the items below, add gift wrapping and a card at checkout and we'll wrap it beautifully and deliver it directly to the gift recipient!
And of course we're here to help, so if we can help you to put together the perfect bundle, just let us know by shooting us an email to hello@jackandwillow.com.au












Bunnie Caddie Tan
The Bunnie Caddie is made from premium felt fabric that provides a sturdy base and sectional caddie, leather trim and metal hardware for a sleek look, plus a leather strap for durability and ease of transport.
- Each bag includes a dust proof bag that can double as an everyday tote.
- Tan Leather detailing on the bottom, side as well as handles for durability
- Three removable dividers that can be used to support and organise all your baby products
- Larger Leather pocket with magnetic closure
- Gold Hardware
- Two-tone body strap
- Size 41cm L x 32cm H x 21cm
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $9.95 flat rate standard shipping with tracking for orders up to $120
- Free standard shipping for orders $120 and over
- Express post shipping for $14.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship on Mondays, Wednesdays and Fridays. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.
Amazing product, amazing service, couldn’t fault the experience
What an excellent gift for a new parent! I ordered this for my daughter in law and she loves it. Keeps all the newborn bits super hand and close. Speedy delivery and I had to get the address changed last minute and the Jack & Willow team were very quick to help.
my GO TO for changing time. every new mums must have!












Bunnie Caddie Cream
The Bunnie Caddie is made from premium felt fabric that provides a sturdy base and sectional caddie, leather trim and metal hardware for a sleek look, plus a leather strap for durability and ease of transport.
- Each bag includes a dust proof bag that can double as an everyday tote.
- Tan Leather detailing on the bottom, side as well as handles for durability
- Three removable dividers that can be used to support and organise all your baby products
- Larger Leather pocket with magnetic closure
- Gold Hardware
- Two-tone body strap
- Size 41cm L x 32cm H x 21cm
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $9.95 flat rate standard shipping with tracking for orders up to $120
- Free standard shipping for orders $120 and over
- Express post shipping for $14.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship on Mondays, Wednesdays and Fridays. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.
I bought this for my daughter just before she gave birth for the nursery (because I heard it was a new mum's best friend). That seems to really be the case. All of her newborn essentials go inside the caddie and are close by during changing times.
My daughter loves hers! I purchased this just before baby came along and she still say's "Mum this is the most stylish & practical baby present ever"!
Have not stopped using mine since it arrived. Quick delivery & speedy purchasing time
I purchased a Bunnie Caddie from Jack & Willow after seeing it everywhere for my first born. Honestly a lifesaver when it comes to changing times! Everything is so easy to access.






Jellycat Bashful Bunny Beige Medium (31cm)
Bashful Bunny is a popular fellow with scrummy-soft Jellycat fur and lovely long flopsy ears. With just one cuddle, your little one will never want to let go. Irresistibly cute and a perfect gift for boys or girls. Everyone treasures this little bunny.
Medium is the most popular Jellycat bunny size, and is the size most often used as a comforter.
Suitable from birth
Size: 31 x12 x15 cm
Colour: Beige
Care: Hand Wash Only, do not bleach, do not tumble dry & do not dryclean.
Material: Super soft plush polyester.
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $9.95 flat rate standard shipping with tracking for orders up to $120
- Free standard shipping for orders $120 and over
- Express post shipping for $14.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship on Mondays, Wednesdays and Fridays. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.




Jellycat Bashful Bunny Blush Pink Medium (31cm)
Bashful Bunny is a popular fellow with scrummy-soft Jellycat fur and lovely long flopsy ears. With just one cuddle, your little one will never want to let go. Irresistibly cute and a perfect gift for boys or girls. Everyone treasures this little bunny.
Medium jellycat bunnies are the most common size, and the size more often used as a comforter.
Suitable from birth
Size: 31 x12 x15 cm
Colour: Blush pink
Care: Hand Wash Only, do not bleach, do not tumble dry & do not dryclean.
Material: Super soft plush polyester.
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $9.95 flat rate standard shipping with tracking for orders up to $120
- Free standard shipping for orders $120 and over
- Express post shipping for $14.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship on Mondays, Wednesdays and Fridays. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.
My first Jellycat purchase and I’m hooked. This bunny is beautifully soft and snuggly for my little princess to love :two_hearts:






Jellycat Bashful Bunny Silver Grey Medium (31cm)
Bashful Bunny is a popular fellow with scrummy-soft Jellycat fur and lovely long flopsy ears. With just one cuddle, your little one will never want to let go. Irresistibly cute and a perfect gift for boys or girls. Everyone treasures this little bunny.
Medium jellycat bunnies are the most common size, and the size more often used as a comforter.
Suitable from birth
Size: 31 x12 x15 cm
Colour: Silver grey
Care: Hand Wash Only, do not bleach, do not tumble dry & do not dryclean.
Material: Super soft plush polyester.
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $9.95 flat rate standard shipping with tracking for orders up to $120
- Free standard shipping for orders $120 and over
- Express post shipping for $14.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship on Mondays, Wednesdays and Fridays. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.














Jack - Baby Boy Bespoke Gift Box
Jack Baby Gift Box
Welcoming a new cherub into the world has never been easier with Jack & Willows curated gift boxes. We have carefully selected our most sought after newborn gifts from premium baby brands & incorporated them into our bespoke gift boxes. Handpicked & wrapped you'll be sure to know your recipient will adore their unique gift, filled with luxury products. Add your own special touch by writing your own message to your recipient. All boxes are wrapped in tissue paper and safely held in a postage box by filling to ensure safe transport.
Included:
- Alimrose Beechwood Teether
- Iconic Jellycat (sml)
- Snuggle Hunny Kids Organic Cotton Long Sleeve Bodysuit
- Bibs Dummies (set of 2)
Some items may be substituted depending on availability*
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $9.95 flat rate standard shipping with tracking for orders up to $120
- Free standard shipping for orders $120 and over
- Express post shipping for $14.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship on Mondays, Wednesdays and Fridays. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.
I bought one of the curated gift boxes for my friends baby. All of the items inside are of such high quality and useful for new parents.
Purchased this for my brothers son & arrived within 3 days. My sister in law was in love and all the items were placed inside the giftbox so perfectly even after shipment.
Sent straight to me friend the same day. great service & variety
quick & easy. Jack & Willow sent directly to my friends in Melbourne.








Guess How Much I Love You by Sam McBratney
Guess How Much I Love You has sold over 43 million copies worldwide! An enlarged board book edition of this much-loved classic that children will simply cherish.Sometimes, when you love someone very, very much, you want to find a way of describing how much you treasure them. But, as Little Nutbrown Hare and Big Nutbrown Hare discover, love is not always an easy thing to measure.
The story of Little and Big Nutbrown Hares' efforts to express their love for each other has become a publishing phenomenon. This lovely board book edition is one that children will ask for time and again.
Format: Board book
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $9.95 flat rate standard shipping with tracking for orders up to $120
- Free standard shipping for orders $120 and over
- Express post shipping for $14.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship on Mondays, Wednesdays and Fridays. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.














Willow - Baby Girl Bespoke Gift Box
Willow Baby Gift Box
Welcoming a new cherub into the world has never been easier with Jack & Willow's curated baby gift boxes. We have carefully selected our most sought after newborn gifts from premium baby brands & incorporated them into our bespoke gift boxes. Handpicked & wrapped you'll be sure to know your recipient will adore their unique gift, filled with luxury products. Add your own special touch by writing your own message to your recipient. All boxes are wrapped in tissue paper and safely held in a postage box by filling to ensure safe transport.
Included:
- Alimrose Beechwood Teether
- Iconic Jellycat (sml)
- Snuggle Hunny Kids Organic Cotton Long Sleeve Bodysuit
- Bibs Dummies (set of 2)
Note some items may be substituted depending on availability*What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $9.95 flat rate standard shipping with tracking for orders up to $120
- Free standard shipping for orders $120 and over
- Express post shipping for $14.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship on Mondays, Wednesdays and Fridays. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.
fast delivery and everything came wrapped so lovely
Bought this for my new niece. Quick delivery & everything arrived just perfectly. The attention to personalisation is a big draw card.

Jellycat Blossom Bashful Bunny Blush Medium (31cm)
Bashful Bunny is a popular fellow with scrummy-soft Jellycat fur and lovely long flopsy ears with a beautiful Liberty floral print. With just one cuddle, your little one will never want to let go. Irresistibly cute and a perfect gift for boys or girls. Everyone treasures this little bunny.
Medium jellycat bunnies are the most common size, and the size more often used as a comforter.
Suitable from birth
Size: 31 x12 x15 cm
Colour: Blush pink
Care: Hand Wash Only, do not bleach, do not tumble dry & do not dryclean.
Material: Super soft plush polyester.
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $9.95 flat rate standard shipping with tracking for orders up to $120
- Free standard shipping for orders $120 and over
- Express post shipping for $14.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship on Mondays, Wednesdays and Fridays. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.

Pamelia Baby Long Sleeve Onesie - Milk
Your new favourite baby basics!
This super sweet long-sleeve onesie from Pamelia Baby is perfect for transeasonal weather, and layering to keep baby warm.
Made from a beautifully soft stretch rib cotton, it has just the right amount of thickness to make sure it always keeps its shape.
Colour: Milk
Materials: 95% cotton / 5% spandex
Care: hand wash with like colours
Sizes: Available in sizes NB, 0-3M, 3-6M, 6-9M & 9-12M
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $9.95 flat rate standard shipping with tracking for orders up to $120
- Free standard shipping for orders $120 and over
- Express post shipping for $14.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship on Mondays, Wednesdays and Fridays. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.




Alimrose Beechwood Teether Ring - Rosewater
Smooth natural beechwood teether ring set in storm grey. Features easy to grab shape with soft silicone beads to massage sore gums, and comes in a drawstring pouch just perfect for gifting.
Colour: Rosewater
Modern and practical!
- Smooth all natural beechwood
- 100% food grade silicone beads
- Great for little hands
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $9.95 flat rate standard shipping with tracking for orders up to $120
- Free standard shipping for orders $120 and over
- Express post shipping for $14.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship on Mondays, Wednesdays and Fridays. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.








The Wonderful Things You Will Be
I wonder what wonderful
Things you will be.
From brave and bold to creative and clever, Emily Winfield Martin celebrates all personalities and their potential. With a beautiful gatefold, gorgeous and moving illustrations, and a rhyming text, this is a book that parents will love reading over and over to their kids-both young and old. A great gift for any occassion, but a stand-out for birthdays and graduation with it's loving and inspiring message- Then I'll look at you, And you'll look at me, And I'll love you, Whoever you've grown up to be.
Format: Hardcover
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $9.95 flat rate standard shipping with tracking for orders up to $120
- Free standard shipping for orders $120 and over
- Express post shipping for $14.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship on Mondays, Wednesdays and Fridays. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.






Jellycat Bashful Bunny Tulip Pink Medium (31cm)
Bashful Bunny is a popular fellow with scrummy-soft Jellycat fur and lovely long flopsy ears. With just one cuddle, your little one will never want to let go. Irresistibly cute and a perfect gift for boys or girls. Everyone treasures this little bunny.
Medium jellycat bunnies are the most common size, and the size more often used as a comforter.
Suitable from birth
Size: 31 x12 x15 cm
Colour: Tulip, a soft mauve
Care: Hand Wash Only, do not bleach, do not tumble dry & do not dryclean.
Material: Super soft plush polyester.
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $9.95 flat rate standard shipping with tracking for orders up to $120
- Free standard shipping for orders $120 and over
- Express post shipping for $14.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship on Mondays, Wednesdays and Fridays. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.
I loved this Jellycat bunny so much, they’re so soft and cute. The make the perfect gift when you’re not quite sure what to get!












Bunnie Caddie Grey
The Bunnie Caddie is made from premium felt fabric that provides a sturdy base and sectional caddie, leather trim and metal hardware for a sleek look, plus a leather strap for durability and ease of transport.
- Each bag includes a dust proof bag that can double as an everyday tote.
- Tan Leather detailing on the bottom, side as well as handles for durability
- Three removable dividers that can be used to support and organise all your baby products
- Larger Leather pocket with magnetic closure
- Gold Hardware
- Two-tone body strap
- Size 41cm L x 32cm H x 21cm
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $9.95 flat rate standard shipping with tracking for orders up to $120
- Free standard shipping for orders $120 and over
- Express post shipping for $14.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship on Mondays, Wednesdays and Fridays. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.
Saw the amazing feedback about these on instagram...decided to get one from my sister and she LOVES it!












































Fox & Fallow Baby Journal - Buttermilk
We just adore this beautiful, Australian-designed milestone journal from Brisbane stationer, Fox & Fallow.
A beautiful keepsake for the whole family to enjoy. This beautiful journal will allow you to note important milestones and firsts, family profiles, family tree and travel map, playgroup and daycare through to kindy and school years, time capsule, nicknames and celebrations, pets, friends, birthdays and more. Designed in Australia, printed in China.
Colour: Buttermilk cover with white and gold inside cover. Perfectly gender neutral.
Materials: rose gold foil stamped natural linen cover. White grosgrain ribbon. 2mm foil stamped hard cover, lay-flat binding. Patterned end pages and premium 115 gsm FCS-certified acid-free paper. Packaged in a cello sleeve with gold foil bellyband.
Size: 220mm x 280mm. 160 pages.
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $9.95 flat rate standard shipping with tracking for orders up to $120
- Free standard shipping for orders $120 and over
- Express post shipping for $14.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship on Mondays, Wednesdays and Fridays. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.




Snuggle Hunny Jersey Wrap & Beanie Set - Sunset Rainbow
A beautiful jersey swaddle and beanie set, just perfect for a baby gift.
This gorgeous swaddle is perfect to wrap your baby, as a blanket for the cot/bassinet, for use over the pram when out and about, to cover yourself while feeding or as a snuggly blankie. Paired with the matching beanie, it is beautiful and practical.
This product comes beautifully boxed, ready for gifting.
Colour: Sunset rainbow
Materials: Organic cotton
Size: wrap measures 100x 100cm.
Care: Cold gentle machine wash. Don't tumble dry.
Please note: headwear should always be removed when baby is sleeping.
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $9.95 flat rate standard shipping with tracking for orders up to $120
- Free standard shipping for orders $120 and over
- Express post shipping for $14.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship on Mondays, Wednesdays and Fridays. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.




Alimrose Beechwood Teether Ring - Butterscotch
Smooth natural beechwood teether ring set in storm grey. Features easy to grab shape with soft silicone beads to massage sore gums, and comes in a drawstring pouch just perfect for gifting.
Colour: butterscotch
Modern and practical!
- Smooth all natural beechwood
- 100% food grade silicone beads
- Great for little hands
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $9.95 flat rate standard shipping with tracking for orders up to $120
- Free standard shipping for orders $120 and over
- Express post shipping for $14.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship on Mondays, Wednesdays and Fridays. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.

Pamelia Baby Long Sleeve Onesie - Clay
Your new favourite baby basics!
This super sweet long-sleeve onesie from Pamelia Baby is perfect for transeasonal weather, and layering to keep baby warm.
Made from a beautifully soft stretch rib cotton, it has just the right amount of thickness to make sure it always keeps its shape.
Colour: Clay
Materials: 95% cotton / 5% spandex
Care: hand wash with like colours
Sizes: Available in sizes NB, 0-3M, 3-6M, 6-9M & 9-12M
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $9.95 flat rate standard shipping with tracking for orders up to $120
- Free standard shipping for orders $120 and over
- Express post shipping for $14.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship on Mondays, Wednesdays and Fridays. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.

Alimrose Roberto Bunny Squeaker
Roberto is a beautiful little bunny, perfect for a first toy. He makes a delightful newborn or baby shower gift.
Materials: Cotton and poly cotton outer
Care: spot clean
Age: from birth
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $9.95 flat rate standard shipping with tracking for orders up to $120
- Free standard shipping for orders $120 and over
- Express post shipping for $14.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship on Mondays, Wednesdays and Fridays. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.

Snuggle Hunny Jersey Wrap & Topknot Set - Daisy
A beautiful jersey swaddle and beanie set, just perfect for a baby gift.
This gorgeous swaddle is perfect to wrap your baby, as a blanket for the cot/bassinet, for use over the pram when out and about, to cover yourself while feeding or as a snuggly blankie. Paired with the matching top knot headband, it is beautiful and practical.
Colour: Daisy
Materials: Organic cotton
Size: wrap measures 100x 100cm.
Care: Cold gentle machine wash. Don't tumble dry.
Please note: headwear should always be removed when baby is sleeping.
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $9.95 flat rate standard shipping with tracking for orders up to $120
- Free standard shipping for orders $120 and over
- Express post shipping for $14.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship on Mondays, Wednesdays and Fridays. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.
























Fox & Fallow Baby Journal - Grey
We just adore this beautiful, Australian-designed milestone journal from Brisbane stationer, Fox & Fallow.
A beautiful keepsake for the whole family to enjoy. This beautiful journal will allow you to note important milestones and firsts, family profiles, family tree and travel map, playgroup and daycare through to kindy and school years, time capsule, nicknames and celebrations, pets, friends, birthdays and more. Designed in Australia, printed in China.
Colour: Grey with a soft blue interior. Perfect for a little man.
Materials: rose gold foil stamped natural linen cover. White grosgrain ribbon. 2mm foil stamped hard cover, lay-flat binding. Patterned end pages and premium 115 gsm FCS-certified acid-free paper. Packaged in a cello sleeve with gold foil bellyband.
Size: 220mm x 280mm. 160 pages.
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $9.95 flat rate standard shipping with tracking for orders up to $120
- Free standard shipping for orders $120 and over
- Express post shipping for $14.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship on Mondays, Wednesdays and Fridays. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.














