![Golden Vines | Organic Muslin Wrap Swaddle | Fox & Fallow](http://www.jackandwillow.com.au/cdn/shop/files/Screenshot_2024-06-07_095214_{width}x.png?v=1717718150)
![Golden Vines | Organic Muslin Wrap Swaddle | Fox & Fallow](http://www.jackandwillow.com.au/cdn/shop/files/Screenshot2024-06-07095243_{width}x.png?v=1717718138)
![Golden Vines | Organic Muslin Wrap Swaddle | Fox & Fallow](http://www.jackandwillow.com.au/cdn/shop/files/Screenshot_2024-06-07_095214_{width}x.png?v=1717718150)
![Golden Vines | Organic Muslin Wrap Swaddle | Fox & Fallow](http://www.jackandwillow.com.au/cdn/shop/files/Screenshot2024-06-07095243_{width}x.png?v=1717718138)
Golden Vines | Organic Muslin Wrap Swaddle | Fox & Fallow
Swaddling is a proven way to settle your baby, simulating the feeling of being snuggled up in the womb. Super soft and safe for your baby's skin, our muslin wraps are made from the highest quality, GOTS certified organic bamboo/cotton blend.
Extra large, light weight and machine washable, they're super versatile - use them as a swaddle, light blanket, cover, comforter, nursing shield or change mat.
A premium muslin wrap that's equal parts soft, stylish and breathable. 100% organic - 70% bamboo / 30% cotton. GOTS certified. 120 x 120cm / 47.2 x 47.2inches. Digitally printed. Packaged with gold foil bellyband.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
![Snuggle Hunny Kids - Paradise Wrap - Jack and Willow](http://www.jackandwillow.com.au/cdn/shop/files/DSC07154_{width}x.jpg?v=1709703563)
![Snuggle Hunny Kids - Paradise Wrap - Jack and Willow](http://www.jackandwillow.com.au/cdn/shop/files/DSC07151_{width}x.jpg?v=1709703563)
![Snuggle Hunny Kids - Paradise Wrap - Jack and Willow](http://www.jackandwillow.com.au/cdn/shop/files/DSC07154_{width}x.jpg?v=1709703563)
![Snuggle Hunny Kids - Paradise Wrap - Jack and Willow](http://www.jackandwillow.com.au/cdn/shop/files/DSC07151_{width}x.jpg?v=1709703563)
Snuggle Hunny Kids | Organic Muslin Wrap | Paradise
A beautiful muslin swaddles from Snuggle Hunny Kids. Light weight, breathable and easy to use, this gorgeous swaddle is super soft and gentle on baby’s skin.
A simple and beautiful way to swaddle your baby. This would make the perfect gift for a new baby or the expecting mum.
Product Features
Colour: Paradise
Materials: Organic cotton
Size: 120 x 120cm
Care Instructions
Machine washable
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
![Muhsie Butterfly Swaddle - Jack and Willow](http://www.jackandwillow.com.au/cdn/shop/files/Butterfly_Swaddle-2_{width}x.webp?v=1700635527)
![Muhsie Butterfly Swaddle - Jack and Willow](http://www.jackandwillow.com.au/cdn/shop/files/Baby_shoot-46_bf404d8d-1f44-4948-9dab-373185e41d70_{width}x.webp?v=1700635527)
![Muhsie Butterfly Swaddle - Jack and Willow](http://www.jackandwillow.com.au/cdn/shop/files/task_swaadles_sheets_mushie-38_{width}x.webp?v=1700635524)
![Muhsie Butterfly Swaddle - Jack and Willow](http://www.jackandwillow.com.au/cdn/shop/files/Butterfly_Swaddle-2_{width}x.webp?v=1700635527)
![Muhsie Butterfly Swaddle - Jack and Willow](http://www.jackandwillow.com.au/cdn/shop/files/Baby_shoot-46_bf404d8d-1f44-4948-9dab-373185e41d70_{width}x.webp?v=1700635527)
![Muhsie Butterfly Swaddle - Jack and Willow](http://www.jackandwillow.com.au/cdn/shop/files/task_swaadles_sheets_mushie-38_{width}x.webp?v=1700635524)
Mushie Swaddle | Butterflies
Mushie Swaddle - Butterflies
Mushie swaddle in various designs – one for every taste
With this extra soft muslin swaddle, you can make sure baby stays warm and cuddly while sleeping. The breathable swaddle is perfect for swaddling, nursing and cuddling baby.
Product Features
The swaddle is made from 100% organic cotton and is prewashed for softness against baby’s sensitive skin.
- Size: 120 cm x 120 cm (47" x 47")
- Material: 100% organic cotton
Care Instructions
Wash at max 30C/80F. Lay flat to dry, do NOT tumble dry. Do NOT bleach, iron, or dry clean.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
![Festive Berry Organic Muslin Wrap - Limited Edition](http://www.jackandwillow.com.au/cdn/shop/files/festive-berry-organic-muslin-wrap-limited-edition-374011_1000x_fa942d12-024c-4f1a-b011-d666a989058a_{width}x.webp?v=1700183718)
![Festive Berry Organic Muslin Wrap - Limited Edition](http://www.jackandwillow.com.au/cdn/shop/files/festive-berry-organic-muslin-wrap-limited-edition-264062_1000x_3ca2d951-4600-4aaf-b838-f889028cc780_{width}x.webp?v=1700183719)
![Festive Berry Organic Muslin Wrap - Limited Edition](http://www.jackandwillow.com.au/cdn/shop/files/festive-berry-organic-muslin-wrap-limited-edition-374011_1000x_fa942d12-024c-4f1a-b011-d666a989058a_{width}x.webp?v=1700183718)
![Festive Berry Organic Muslin Wrap - Limited Edition](http://www.jackandwillow.com.au/cdn/shop/files/festive-berry-organic-muslin-wrap-limited-edition-264062_1000x_3ca2d951-4600-4aaf-b838-f889028cc780_{width}x.webp?v=1700183719)
Festive Berry Organic Muslin Wrap - Limited Edition
Soft organic cotton muslin wrap features our exclusive Limited Edition Festive Berry design and is a beautiful multi-purpose wrap ideal for swaddling and wrapping bub. If you are celebrating a Christmas baby this is a beautiful wrap for a birth announcement and can be used long after the holiday period has ended.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
![Milky Designs - Banksi Wrap - Jack and Willow](http://www.jackandwillow.com.au/cdn/shop/files/ScreenShot2023-08-12at8.12.34am_{width}x.png?v=1691792010)
![Milky Designs - Banksi Wrap - Jack and Willow](http://www.jackandwillow.com.au/cdn/shop/files/ScreenShot2023-08-12at8.12.53am_{width}x.png?v=1691792026)
![Milky Designs - Banksi Wrap - Jack and Willow](http://www.jackandwillow.com.au/cdn/shop/files/ScreenShot2023-08-12at8.12.34am_{width}x.png?v=1691792010)
![Milky Designs - Banksi Wrap - Jack and Willow](http://www.jackandwillow.com.au/cdn/shop/files/ScreenShot2023-08-12at8.12.53am_{width}x.png?v=1691792026)
Milky Designs | Muslin Wrap | Banksi
Milky Designs | Muslin Wrap | Banksi
Handprinted and crafted by an Australian artist these gorgeous lightweight and breathable muslin wraps are made from 70% bamboo and 30% cotton.
Extremely soft of the skin these beauties can be used for swaddling, as a lightweight blanket, pram cover or a bassinet sheet.
For our Mamma’s they’re used as throws, outdoor towels and our favourite way, a sarong for the warm summer months.
Product Features
- 120x120cm
- 70% bamboo & 30% cotton
- Unique artwork to Milky Design
Size: 120 x 120cm
Colour: Banksi
Care Instructions
Care: Gentle cold machine wash or hand wash
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
![Snuggle Hunny - Eucalypt jersey wrap set - Jack and Willow](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2021-03-26at8.41.30pm_{width}x.png?v=1616755680)
![Snuggle Hunny - Eucalypt jersey wrap set - Jack and Willow](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2021-03-26at8.41.41pm_{width}x.png?v=1616755680)
![Snuggle Hunny - Eucalypt jersey wrap set - Jack and Willow](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2021-03-26at8.41.30pm_{width}x.png?v=1616755680)
![Snuggle Hunny - Eucalypt jersey wrap set - Jack and Willow](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2021-03-26at8.41.41pm_{width}x.png?v=1616755680)
Snuggle Hunny Jersey Wrap & Beanie Set - Eucalypt
Jersey Wrap & Beanie Set - Eucalypt
Looking for a super cute yet super practical bib for your little one? Our waterproof snuggle bib from Snuggly Hunny Kids has got you covered!
This innovative bib is a simple yet beautiful way to wear a bib on your baby.
Product Features
- One Size Fits All
- Waterproof
- Easy Wipe
- Handy in-built pocket to catch food and spills
- Soft & Lightweight
- Adjustable Neck Strap
- Easy to roll up and travel on the go
Colour: Eucalypt
Materials: Made from baby-safe polyurethane and 100% cotton fabric. BPA & Phthalate Free
Size: one size fits most.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.