SPOIL YOUR TEAM & CLIENTS
Here at Jack & Willow our maternity gifting service provides an effortless way to express gratitude to your team & clients with our hand crafted gift boxes. Filled with premium products you can be sure they will love.
Select from one of our curated gift boxes or let us assist you in selecting a tailored gift package based on your requirements. Send us a message hello@jackandwillow.com.au so our team can lend you a helping hand.
![Our Little Treasure - Bespoke Baby Gift Box](http://www.jackandwillow.com.au/cdn/shop/files/IMG-5944_{width}x.png?v=1712042599)
![Our Little Treasure - Bespoke Baby Gift Box](http://www.jackandwillow.com.au/cdn/shop/products/IMG_6311_{width}x.heic?v=1712042599)
![Our Little Treasure - Bespoke Baby Gift Box](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2022-09-12at12.57.27pm_{width}x.png?v=1712042599)
![Our Little Treasure - Bespoke Baby Gift Box](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2022-09-12at12.57.57pm_{width}x.png?v=1712042599)
![Our Little Treasure - Bespoke Baby Gift Box](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2022-09-12at12.58.52pm_{width}x.png?v=1712042599)
![Our Little Treasure - Bespoke Baby Gift Box](http://www.jackandwillow.com.au/cdn/shop/files/IMG-5944_{width}x.png?v=1712042599)
![Our Little Treasure - Bespoke Baby Gift Box](http://www.jackandwillow.com.au/cdn/shop/products/IMG_6311_{width}x.heic?v=1712042599)
![Our Little Treasure - Bespoke Baby Gift Box](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2022-09-12at12.57.27pm_{width}x.png?v=1712042599)
![Our Little Treasure - Bespoke Baby Gift Box](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2022-09-12at12.57.57pm_{width}x.png?v=1712042599)
![Our Little Treasure - Bespoke Baby Gift Box](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2022-09-12at12.58.52pm_{width}x.png?v=1712042599)
Our Little Treasure - Bespoke Baby Gift Box
Introducing out newest bespoke gifting box to our curated gifting range!
Inspired by Spring and the flowers that bloom "Our Little Treasure" gift box showcases a few of our newborn spring favourites. Handpicked & wrapped you'll be sure to know your recipient will adore every item. Add your own special touch by writing your own message to your recipient to be included.
Included:
- Milky Designs Muslin Wrap - Peach Gingham
- Fox & Fallow Boho Milestone Cards
- Alimrose Beechwood Rattle Teether
- Premium Satin Gifting Ribbon
Note some items may be substituted depending on availability*
What's Included
Milky Designs Muslin Wrap - Peach Gingham
Fox & Fallow Boho Milestone Cards
Alimrose Beechwood Rattle Teether
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
great service, fast delivery - same day dispatch!
![Little Wonders - Bespoke Baby Gift Box](http://www.jackandwillow.com.au/cdn/shop/files/IMG-5917_{width}x.png?v=1711621940)
![Little Wonders - Bespoke Baby Gift Box](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2022-06-29at2.14.35pm_{width}x.png?v=1711621940)
![Little Wonders - Bespoke Baby Gift Box](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2022-06-22at3.40.35pm_4a622f3d-79b2-4529-8e55-bd2a9390b1bb_{width}x.png?v=1711621940)
![Little Wonders - Bespoke Baby Gift Box](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2022-06-29at1.29.06pm_c4bcc8a7-1574-48b6-9fd2-552442a2441b_{width}x.png?v=1711621940)
![Little Wonders - Bespoke Baby Gift Box](http://www.jackandwillow.com.au/cdn/shop/files/IMG-5917_{width}x.png?v=1711621940)
![Little Wonders - Bespoke Baby Gift Box](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2022-06-29at2.14.35pm_{width}x.png?v=1711621940)
![Little Wonders - Bespoke Baby Gift Box](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2022-06-22at3.40.35pm_4a622f3d-79b2-4529-8e55-bd2a9390b1bb_{width}x.png?v=1711621940)
![Little Wonders - Bespoke Baby Gift Box](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2022-06-29at1.29.06pm_c4bcc8a7-1574-48b6-9fd2-552442a2441b_{width}x.png?v=1711621940)
Little Wonders - Bespoke Baby Gift Box
Little Wonders Baby Gift Box
Inspired by a love for Easter...this gorgeous neutral gift set is perfect for a new parent. Showcasing all of the most popular premium newborn essentials our gender neutral gift set is the perfect way to send love. Handpicked & wrapped you'll be sure to know your loved one will adore every item. Add your own special touch by writing your own message to your recipient to be included.
Included & perfectly presented inside your gift box:
- Soft Toy (sml)
- Guess How Much I Love You Book
- Alimrose Milk Beechwood Teether
- Bibs Dummies (2 Pack) in Ivory
- J&W Storage Bag
Note some items may be substituted depending on availability*
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Ordered for my niece overseas. Easy to order, delivered on time, beautifully wrapped and gift exactly as described. Just perfect 👌 thank you ☺️
Big ticks all round! Love supporting small! Gorgeous newborn gift
![New!! | Cuddle Gift Box | Boy](http://www.jackandwillow.com.au/cdn/shop/files/CopyofCopyofBlueandWhiteModernCloudNiceDreamSquarePillow_1_b033ab28-b790-400b-80ae-94c6ad3f723c_{width}x.jpg?v=1721792208)
New!! | Cuddle Gift Box | Boy
Cuddle Gift Box
Welcome to the perfect baby girl gift box, combining comfort, play, and style.
The Cuddle Gift Box includes
Lamington 100% Merino Socks from New Zealand
Soft, warm, and breathable, perfect for keeping little feet cozy.
Nana Huchy Bear Rattle
A cuddly rattle that offers sensory stimulation and comfort.
Wilson & Frenchy Organic Cotton Romper
Super soft, gentle on delicate skin, and eco-friendly.
Complete with a sweet card for your personal message, the Cuddle Gift Box is a thoughtful and practical gift for any new parent.
Treat the little one to a mix of quality and cuteness!
Some items may be substituted depending on availability*
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
![Adore - Bespoke Baby Handcrafted Gift Box](http://www.jackandwillow.com.au/cdn/shop/files/IMG-5905_{width}x.png?v=1711619894)
![Adore - Bespoke Baby Handcrafted Gift Box](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2022-06-29at2.17.54pm_{width}x.png?v=1711619894)
![Adore - Bespoke Baby Handcrafted Gift Box](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2022-06-29at2.08.43pm_{width}x.png?v=1711619894)
![Adore - Bespoke Baby Handcrafted Gift Box](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2022-06-29at2.10.19pm_{width}x.png?v=1711619894)
![Adore - Bespoke Baby Handcrafted Gift Box](http://www.jackandwillow.com.au/cdn/shop/files/IMG-5905_{width}x.png?v=1711619894)
![Adore - Bespoke Baby Handcrafted Gift Box](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2022-06-29at2.17.54pm_{width}x.png?v=1711619894)
![Adore - Bespoke Baby Handcrafted Gift Box](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2022-06-29at2.08.43pm_{width}x.png?v=1711619894)
![Adore - Bespoke Baby Handcrafted Gift Box](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2022-06-29at2.10.19pm_{width}x.png?v=1711619894)
Adore - Bespoke Baby Handcrafted Gift Box
Adore Gift Box
The perfect gift box for an adorable new family member. Welcoming a new cherub into the world has never been easier with Jack & Willows curated gift boxes. We have carefully selected our most sought after newborn gifts from premium baby brands & incorporated them into our bespoke gift boxes.
Handpicked & wrapped you'll be sure to know your recipient will adore their unique gift, filled with luxury products. Add your own special touch by writing your own message to your recipient.
Included in your perfect gift box
- Snuggle Hunny Kids Bodysuit
- Mushie Rainbow Teether
- Alimrose Bunny Bear
- Milky Designs Organic Muslin Wrap
Some items may be substituted, depending on availability*
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
the cutest combo of baby gifts all in one little box!
I ordered one of these for a friend that recently had a baby and it shipped quickly and she was pleased with the parcel. I would shop here again.
such a cute bundle! I couldn't make my friends baby shower and I found Jack & Willow and they delivered my gift with my gift note super quick! My friend also said it arrived sooo beautifully presented. 100% would recommend buying from if you are in need of an adorable gift for a new baby :)
![New!! | Cuddle Gift Box | Girl](http://www.jackandwillow.com.au/cdn/shop/files/CopyofCopyofBlueandWhiteModernCloudNiceDreamSquarePillow_8bfec265-9ceb-4eba-a9e6-76cd08e6b4c8_{width}x.jpg?v=1721791279)
New!! | Cuddle Gift Box | Girl
Cuddle Gift Box
Welcome to the perfect baby girl gift box, combining comfort, play, and style.
The Cuddle Gift Box includes
Lamington 100% Merino Socks from New Zealand
Soft, warm, and breathable, perfect for keeping little feet cozy.
Nana Huchy Duck Rattle
A cuddly rattle that offers sensory stimulation and comfort.
Wilson & Frenchy Organic Cotton Romper
Super soft, gentle on delicate skin, and eco-friendly.
Complete with a sweet card for your personal message, the Cuddle Gift Box is a thoughtful and practical gift for any new parent.
Treat the little one to a mix of quality and cuteness!
Some items may be substituted depending on availability*
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
![Baby Girl Gift Box](http://www.jackandwillow.com.au/cdn/shop/files/CopyofCopyofBlueandWhiteModernCloudNiceDreamSquarePillow_1_{width}x.jpg?v=1716617691)
![Jack and Willow baby girl gift box](http://www.jackandwillow.com.au/cdn/shop/products/IMG_3788_{width}x.jpg?v=1716617691)
![Jack and Willow baby gift box](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2022-06-22at3.40.35pm_b48fcedb-3571-468c-860a-290661076347_{width}x.png?v=1716617691)
![Baby Girl Gift Box](http://www.jackandwillow.com.au/cdn/shop/files/CopyofCopyofBlueandWhiteModernCloudNiceDreamSquarePillow_1_{width}x.jpg?v=1716617691)
![Jack and Willow baby girl gift box](http://www.jackandwillow.com.au/cdn/shop/products/IMG_3788_{width}x.jpg?v=1716617691)
![Jack and Willow baby gift box](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2022-06-22at3.40.35pm_b48fcedb-3571-468c-860a-290661076347_{width}x.png?v=1716617691)
Baby Girl Gift Box
Willow Baby Gift Box
Welcoming a new cherub into the world has never been easier with Jack & Willow's curated baby gift boxes. We have carefully selected our most sought after newborn gifts from premium baby brands & incorporated them into our bespoke gift boxes.
Our Willow gift box is perfect for a new baby girl. Handpicked & wrapped you'll be sure to know your recipient will adore their unique gift, filled with luxury products. Add your own special touch by writing your own message to your recipient. We will even include a complementary gift card for your message. All boxes are wrapped in tissue paper and safely held in a postage box by filling to ensure safe transport.
Included:
- Alimrose Beechwood Teether
- Alimrose Squeaker
- Bill The Duck Soft Rattle
- Organic Cotton Bodysuit
- Bibs Dummies (set of 2)
- Personal Gift Note
Note some items may be substituted depending on availability*
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Great service & lovely products. Bought this for my friends baby and they commented on how perfectly wrapped it was.
Thankyou for the excellent service and product. The gift was raved about by our expectant coworker.
Such a gorgeous selection of products. I had to change the address after I placed the order and the team were so helpful!
such a cute bundle...sent to my bestie for her little bub
fast delivery and everything came wrapped so lovely