Inspired by all that is beautiful. Wilson and Frenchy is an Australian baby and kids brand, loved across the world for its subtle colour palette, hand drawn illustrations, playful graphics, natural and organic fabrics. Specialising in premmie, newborn & toddler babywear, muslin wraps, bedding and our gift-ready kids sleepwear in sizes 1 to 5. Wilson and Frenchy are the go-to brand for new mums and style conscious shoppers seeking beautiful gifts for friends and family.
![Wilson & Frenchy | Dew Fleck | Knitted Cable Jacket](http://www.jackandwillow.com.au/cdn/shop/files/WFW2480-05B_3_6e5b223e-bff9-4056-892b-e0c5c06f8aaa_{width}x.jpg?v=1716600744)
![Wilson & Frenchy | Dew Fleck | Knitted Cable Jacket](http://www.jackandwillow.com.au/cdn/shop/files/WFW2480-05B_2_576ab77f-6a16-4016-8047-93cf58ea478d_{width}x.jpg?v=1716600742)
![Wilson & Frenchy | Dew Fleck | Knitted Cable Jacket](http://www.jackandwillow.com.au/cdn/shop/files/WFW2480-05B_1_ba837983-b1b7-4fa5-9f16-b052aaf77d53_{width}x.jpg?v=1716600742)
![Wilson & Frenchy | Dew Fleck | Knitted Cable Jacket](http://www.jackandwillow.com.au/cdn/shop/files/WFW2480-05B_3_6e5b223e-bff9-4056-892b-e0c5c06f8aaa_{width}x.jpg?v=1716600744)
![Wilson & Frenchy | Dew Fleck | Knitted Cable Jacket](http://www.jackandwillow.com.au/cdn/shop/files/WFW2480-05B_2_576ab77f-6a16-4016-8047-93cf58ea478d_{width}x.jpg?v=1716600742)
![Wilson & Frenchy | Dew Fleck | Knitted Cable Jacket](http://www.jackandwillow.com.au/cdn/shop/files/WFW2480-05B_1_ba837983-b1b7-4fa5-9f16-b052aaf77d53_{width}x.jpg?v=1716600742)
Wilson & Frenchy | Dew Fleck | Knitted Cable Jacket
Wilson and Frenchy Cable Knit Hooded Jacket
A must-have in every little one's winter wardrobe, this luxurious Wilson and Frenchy cable knit hooded jacket features a button-through front and very cute bear ears. Made from a beautiful blend of cotton, bamboo, and wool, this knit is a beautiful heirloom piece that can be passed down from child to child. This also makes for a fantastic gift.
Key Features
- Bear Ears Detail: Adorable and fun design element.
- Front Button Opening: Easy to put on and take off.
- Cotton, Bamboo, Wool Blend: Ensures warmth, comfort, and durability.
- Sustainable Packaging: Packaged in a sustainably produced compostable bag.
What It’s Made From
Crafted from a blend of 50% cotton, 43% bamboo, and 7% wool, this jacket is wonderfully soft and warm. Gentle machine wash.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
![Wilson & Frenchy | Organic Stripe Rib | Blue Legging](http://www.jackandwillow.com.au/cdn/shop/files/WFW2189B-04_1_{width}x.webp?v=1716599235)
![Wilson & Frenchy | Organic Stripe Rib | Blue Legging](http://www.jackandwillow.com.au/cdn/shop/files/WFW2189B-04_2_{width}x.webp?v=1716599235)
![Wilson & Frenchy | Organic Stripe Rib | Blue Legging](http://www.jackandwillow.com.au/cdn/shop/files/WFW2189B-04_1_{width}x.webp?v=1716599235)
![Wilson & Frenchy | Organic Stripe Rib | Blue Legging](http://www.jackandwillow.com.au/cdn/shop/files/WFW2189B-04_2_{width}x.webp?v=1716599235)
Wilson & Frenchy | Organic Stripe Rib | Blue Legging
Super soft and comfy, this stretch rib legging is a great everyday pant for newborns and has a matching bodysuit (sold separately). Also made with GOTS certified organic cotton, these leggings will be gentle on baby's sensitive skin. Perfect for layering or worn by themselves these leggings are a wardrobe staple for every bub.
Material: 95% organic cotton, 5% elastane
Colour: Clay
Care: Machine Washable
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
![Wilson and Frenchy | Stripe Rib Bodysuit | Clay](http://www.jackandwillow.com.au/cdn/shop/files/WFW2185-02_1_36d42ffd-54c4-4e77-8c8d-b7cef41298b7_{width}x.jpg?v=1716524778)
![Wilson and Frenchy | Stripe Rib Bodysuit | Clay](http://www.jackandwillow.com.au/cdn/shop/files/WFW2185-02_2_7792b5d1-2429-4e77-8690-2193f423bd46_{width}x.jpg?v=1716524778)
![Wilson and Frenchy | Stripe Rib Bodysuit | Clay](http://www.jackandwillow.com.au/cdn/shop/files/WFW2185-02_1_36d42ffd-54c4-4e77-8c8d-b7cef41298b7_{width}x.jpg?v=1716524778)
![Wilson and Frenchy | Stripe Rib Bodysuit | Clay](http://www.jackandwillow.com.au/cdn/shop/files/WFW2185-02_2_7792b5d1-2429-4e77-8690-2193f423bd46_{width}x.jpg?v=1716524778)
Wilson and Frenchy | Stripe Rib Bodysuit | Clay
Organic Stripe Rib Bodysuit
Gentle on skin and made for comfort, this short-sleeve rib bodysuit is an essential for your little one. Made with GOTS certified organic cotton, it features a snap leg opening for quick and easy changes. You'll want one in every colour!
Key Features
- Cosy and Breathable: Gentle on children’s skin, keeping them comfortable.
- Snap Leg Opening: Allows for quick and easy changes.
- Perfect Seams: Strategically placed for ultimate comfort and durability.
What It’s Made From
Crafted from 95% organic cotton and 5% elastane, this bodysuit is wonderfully breathable and stretchy. It maintains its shape wash after wash, ensuring it remains a staple in your little one’s wardrobe. Gentle machine wash.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
![Wilson & Frenchy | Woodland | Organic Bodysuit | Jack and Willow](http://www.jackandwillow.com.au/cdn/shop/files/WFW2433-01_1_{width}x.jpg?v=1716104788)
![Wilson & Frenchy | Woodland | Organic Bodysuit | Jack and Willow](http://www.jackandwillow.com.au/cdn/shop/files/WFW2433-01_2_{width}x.jpg?v=1716104788)
![Wilson & Frenchy | Woodland | Organic Bodysuit | Jack and Willow](http://www.jackandwillow.com.au/cdn/shop/files/WFW2433-01_1_{width}x.jpg?v=1716104788)
![Wilson & Frenchy | Woodland | Organic Bodysuit | Jack and Willow](http://www.jackandwillow.com.au/cdn/shop/files/WFW2433-01_2_{width}x.jpg?v=1716104788)
Wilson & Frenchy | Woodland | Organic Bodysuit
Frenchy & Wilson Organic Long-Sleeved Bodysuit
Dress your little one in the utmost comfort and style
with our adorable, organic long-sleeved bodysuit by Frenchy & Wilson. Our hand-illustrated all-over print bodysuit is not only cute but also practical, with a snap leg opening for easy dressing and nappy changes. Crafted from stretch organic cotton, it's designed for additional comfort.
Key Features
- Long Sleeved: Ideal for cooler weather.
- Mock Wood Button Side Neck Opening: Adds a stylish touch and makes dressing easier.
- Snap Leg Closure: Allows for quick and easy changes.
- GOTS Certified Organic Cotton: Ensures the highest standards of organic textiles.
- Australian Owned and Designed: Proudly supporting local design.
- Sustainable Packaging: Packaged in a sustainably produced compostable bag.
What It’s Made From
Crafted from 95% GOTS certified organic cotton and 5% elastane, this bodysuit is wonderfully soft and stretchy. Certified by Ecocert, EGL 212333. Machine washable.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
![Wilson & Frenchy | Sail Away | Organic Bodysuit](http://www.jackandwillow.com.au/cdn/shop/files/WFW2433-02_1_{width}x.jpg?v=1716104119)
![Wilson & Frenchy | Sail Away | Organic Bodysuit](http://www.jackandwillow.com.au/cdn/shop/files/WFW2433-02_2_{width}x.jpg?v=1716104119)
![Wilson & Frenchy | Sail Away | Organic Bodysuit](http://www.jackandwillow.com.au/cdn/shop/files/WFW2433-02_1_{width}x.jpg?v=1716104119)
![Wilson & Frenchy | Sail Away | Organic Bodysuit](http://www.jackandwillow.com.au/cdn/shop/files/WFW2433-02_2_{width}x.jpg?v=1716104119)
Wilson & Frenchy | Sail Away | Organic Bodysuit
Frenchy & Wilson Organic Long-Sleeved Bodysuit
Dress your little one in the utmost comfort and style
with our adorable, organic long-sleeved bodysuit by Frenchy & Wilson. Our hand-illustrated all-over print bodysuit is not only cute but also practical, with a snap leg opening for easy dressing and nappy changes. Crafted from stretch organic cotton, it's designed for additional comfort.
Key Features
- Long Sleeved: Ideal for cooler weather.
- Mock Wood Button Side Neck Opening: Adds a stylish touch and makes dressing easier.
- Snap Leg Closure: Allows for quick and easy changes.
- GOTS Certified Organic Cotton: Ensures the highest standards of organic textiles.
- Australian Owned and Designed: Proudly supporting local design.
- Sustainable Packaging: Packaged in a sustainably produced compostable bag.
What It’s Made From
Crafted from 95% GOTS certified organic cotton and 5% elastane, this bodysuit is wonderfully soft and stretchy. Certified by Ecocert, EGL 212333. Machine washable.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
![Wilson & Frenchy | Tinker Floral | Organic Bodysuit | Jack and Willow](http://www.jackandwillow.com.au/cdn/shop/files/WFW2434-05_1_{width}x.jpg?v=1716103559)
![Wilson & Frenchy | Tinker Floral | Organic Bodysuit | Jack and Willow](http://www.jackandwillow.com.au/cdn/shop/files/WFW2434-05_2_{width}x.jpg?v=1716103559)
![Wilson & Frenchy | Tinker Floral | Organic Bodysuit | Jack and Willow](http://www.jackandwillow.com.au/cdn/shop/files/WFW2434-05_1_{width}x.jpg?v=1716103559)
![Wilson & Frenchy | Tinker Floral | Organic Bodysuit | Jack and Willow](http://www.jackandwillow.com.au/cdn/shop/files/WFW2434-05_2_{width}x.jpg?v=1716103559)
Wilson & Frenchy | Tinker Floral | Organic Bodysuit
Frenchy & Wilson Organic Long-Sleeved Bodysuit
Dress your little one in the utmost comfort and style
with our adorable, organic long-sleeved bodysuit by Frenchy & Wilson. Our hand-illustrated all-over print bodysuit is not only cute but also practical, with a snap leg opening for easy dressing and nappy changes. Crafted from stretch organic cotton, it's designed for additional comfort.
Key Features
- Long Sleeved: Ideal for cooler weather.
- Mock Wood Button Side Neck Opening: Adds a stylish touch and makes dressing easier.
- Snap Leg Closure: Allows for quick and easy changes.
- GOTS Certified Organic Cotton: Ensures the highest standards of organic textiles.
- Australian Owned and Designed: Proudly supporting local design.
- Sustainable Packaging: Packaged in a sustainably produced compostable bag.
What It’s Made From
Crafted from 95% GOTS certified organic cotton and 5% elastane, this bodysuit is wonderfully soft and stretchy. Certified by Ecocert, EGL 212333. Machine washable.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
![Wilson & Frenchy | Pink | Knitted Ruffle Jumper | Jack and Willow](http://www.jackandwillow.com.au/cdn/shop/files/WFW2479-05_1_{width}x.jpg?v=1716014158)
![Wilson & Frenchy | Pink | Knitted Ruffle Jumper | Jack and Willow](http://www.jackandwillow.com.au/cdn/shop/files/WFW2479-05_3_{width}x.jpg?v=1716014159)
![Wilson & Frenchy | Pink | Knitted Ruffle Jumper | Jack and Willow](http://www.jackandwillow.com.au/cdn/shop/files/WFW2479-05_2_{width}x.jpg?v=1716014158)
![Wilson & Frenchy | Pink | Knitted Ruffle Jumper | Jack and Willow](http://www.jackandwillow.com.au/cdn/shop/files/WFW2479-05_1_{width}x.jpg?v=1716014158)
![Wilson & Frenchy | Pink | Knitted Ruffle Jumper | Jack and Willow](http://www.jackandwillow.com.au/cdn/shop/files/WFW2479-05_3_{width}x.jpg?v=1716014159)
![Wilson & Frenchy | Pink | Knitted Ruffle Jumper | Jack and Willow](http://www.jackandwillow.com.au/cdn/shop/files/WFW2479-05_2_{width}x.jpg?v=1716014158)
Wilson & Frenchy | Pink | Knitted Ruffle Jumper
Wilson and Frenchy Knitted Ruffle Jumper
An heirloom piece from Wilson and Frenchy
designed to be passed down, this luxurious knitted ruffle jumper features a beautiful ruffle detail on both front and back. Made from a beautiful blend of cotton, bamboo, and wool, it's a style you'll want in every color!
Key Features
- Relaxed Fit: Comfortable and stylish for everyday wear.
- Long Sleeves: Ideal for cooler weather.
- Ruffle Detail: Adds a charming and elegant touch.
- Cotton, Bamboo, Wool Blend: Ensures warmth, comfort, and durability.
- Sustainable Packaging: Packaged in a sustainably produced compostable bag.
What It’s Made From
Crafted from a blend of 50% cotton, 43% bamboo, and 7% wool, this jumper is wonderfully soft and warm. Gentle machine wash.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
![Wilson & Frenchy | Dew Fleck | Knitted Ruffle Jumper](http://www.jackandwillow.com.au/cdn/shop/files/WFW2479-05B_1_1_{width}x.jpg?v=1716013715)
![Wilson & Frenchy | Dew Fleck | Knitted Ruffle Jumper](http://www.jackandwillow.com.au/cdn/shop/files/WFW2479-05B_3_{width}x.jpg?v=1716013715)
![Wilson & Frenchy | Dew Fleck | Knitted Ruffle Jumper](http://www.jackandwillow.com.au/cdn/shop/files/WFW2479-05B_2_{width}x.jpg?v=1716013715)
![Wilson & Frenchy | Dew Fleck | Knitted Ruffle Jumper](http://www.jackandwillow.com.au/cdn/shop/files/WFW2479-05B_1_1_{width}x.jpg?v=1716013715)
![Wilson & Frenchy | Dew Fleck | Knitted Ruffle Jumper](http://www.jackandwillow.com.au/cdn/shop/files/WFW2479-05B_3_{width}x.jpg?v=1716013715)
![Wilson & Frenchy | Dew Fleck | Knitted Ruffle Jumper](http://www.jackandwillow.com.au/cdn/shop/files/WFW2479-05B_2_{width}x.jpg?v=1716013715)
Wilson & Frenchy | Dew Fleck | Knitted Ruffle Jumper
Wilson and Frenchy Knitted Ruffle Jumper
An heirloom piece from Wilson and Frenchy
designed to be passed down, this luxurious knitted ruffle jumper features a beautiful ruffle detail on both front and back. Made from a beautiful blend of cotton, bamboo, and wool, it's a style you'll want in every color!
Key Features
- Relaxed Fit: Comfortable and stylish for everyday wear.
- Long Sleeves: Ideal for cooler weather.
- Ruffle Detail: Adds a charming and elegant touch.
- Cotton, Bamboo, Wool Blend: Ensures warmth, comfort, and durability.
- Sustainable Packaging: Packaged in a sustainably produced compostable bag.
What It’s Made From
Crafted from a blend of 50% cotton, 43% bamboo, and 7% wool, this jumper is wonderfully soft and warm. Gentle machine wash.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
![Wilson and Frenchy | Stripe Rib Bodysuit | Jack and Willow](http://www.jackandwillow.com.au/cdn/shop/files/WFW2185-07_1_a82cc5b1-efc3-4e60-9fb9-1a3163e8a556_{width}x.jpg?v=1716010624)
![Wilson and Frenchy | Stripe Rib Bodysuit | Jack and Willow](http://www.jackandwillow.com.au/cdn/shop/files/WFW2185-07_2_b9a8b533-cacb-4133-bfda-56a9cb3ba6a7_{width}x.jpg?v=1716010625)
![Wilson and Frenchy | Stripe Rib Bodysuit | Jack and Willow](http://www.jackandwillow.com.au/cdn/shop/files/WFW2185-07_1_a82cc5b1-efc3-4e60-9fb9-1a3163e8a556_{width}x.jpg?v=1716010624)
![Wilson and Frenchy | Stripe Rib Bodysuit | Jack and Willow](http://www.jackandwillow.com.au/cdn/shop/files/WFW2185-07_2_b9a8b533-cacb-4133-bfda-56a9cb3ba6a7_{width}x.jpg?v=1716010625)
Wilson and Frenchy | Stripe Rib Bodysuit | Dusk
Organic Stripe Rib Bodysuit
Gentle on skin and made for comfort, this short-sleeve rib bodysuit is an essential for your little one. Made with GOTS certified organic cotton, it features a snap leg opening for quick and easy changes. You'll want one in every colour!
Key Features
- Cosy and Breathable: Gentle on children’s skin, keeping them comfortable.
- Snap Leg Opening: Allows for quick and easy changes.
- Perfect Seams: Strategically placed for ultimate comfort and durability.
What It’s Made From
Crafted from 95% organic cotton and 5% elastane, this bodysuit is wonderfully breathable and stretchy. It maintains its shape wash after wash, ensuring it remains a staple in your little one’s wardrobe. Gentle machine wash.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
![Wilson & Frenchy | The Woods Bassinet Sheet](http://www.jackandwillow.com.au/cdn/shop/files/ScreenShot2023-11-11at9.26.42am_{width}x.png?v=1699658949)
![Wilson & Frenchy | The Woods Bassinet Sheet](http://www.jackandwillow.com.au/cdn/shop/files/ScreenShot2023-11-11at9.26.47am_{width}x.png?v=1699658949)
![Wilson & Frenchy | The Woods Bassinet Sheet](http://www.jackandwillow.com.au/cdn/shop/files/ScreenShot2023-11-11at9.26.42am_{width}x.png?v=1699658949)
![Wilson & Frenchy | The Woods Bassinet Sheet](http://www.jackandwillow.com.au/cdn/shop/files/ScreenShot2023-11-11at9.26.47am_{width}x.png?v=1699658949)
Wilson & Frenchy | The Woods Bassinet Sheet
Designed to fit Australian standard size bassinets and Boori bassinets, this super-soft and breathable Wilson + Frenchy bassinet sheet features a gorgeous hand-illustrated all over print.
Product Features
- Made with organic cotton.
- Gentle on baby's delicate skin.
- Packed in a reusable, matching drawstring bag.
- Great baby shower gift
- Packaged in a compostable bag.
Details:
- Fitted Sheet dimensions: 80cm long x 40cm wide x 11cm deep.
- 95% organic cotton, 5% elastane.
- Machine washable.
- Made in China.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
![Wilson & Frenchy Knitted Headband - Blulsh](http://www.jackandwillow.com.au/cdn/shop/files/ScreenShot2023-07-25at7.13.56pm_{width}x.png?v=1690276515)
![Wilson & Frenchy Knitted Headband - Blulsh](http://www.jackandwillow.com.au/cdn/shop/files/ScreenShot2023-07-25at7.14.05pm_{width}x.png?v=1690276514)
![Wilson & Frenchy Knitted Headband - Blulsh](http://www.jackandwillow.com.au/cdn/shop/files/ScreenShot2023-07-25at7.13.56pm_{width}x.png?v=1690276515)
![Wilson & Frenchy Knitted Headband - Blulsh](http://www.jackandwillow.com.au/cdn/shop/files/ScreenShot2023-07-25at7.14.05pm_{width}x.png?v=1690276514)
Wilson & Frenchy Knitted Headband - Blulsh
Wool. This headband is long enough to tie in a bow and can be used to cover little ears.
Product Features
- Ottoman knit
- Gentle on baby's delicate skin
- Packaged in a compostable bag
Details:
- 50% cotton, 43% bamboo, 7% wool
- Gentle machine wash
- Made in China
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
![Wilson & Frenchy Peach | Organic Waffle Slouch Pant](http://www.jackandwillow.com.au/cdn/shop/files/ScreenShot2023-07-25at5.40.10pm_{width}x.png?v=1690271432)
![Wilson & Frenchy Peach | Organic Waffle Slouch Pant](http://www.jackandwillow.com.au/cdn/shop/files/ScreenShot2023-07-25at5.40.15pm_{width}x.png?v=1690271432)
![Wilson & Frenchy Peach | Organic Waffle Slouch Pant](http://www.jackandwillow.com.au/cdn/shop/files/ScreenShot2023-07-25at5.40.22pm_{width}x.png?v=1690271433)
![Wilson & Frenchy Peach | Organic Waffle Slouch Pant](http://www.jackandwillow.com.au/cdn/shop/files/ScreenShot2023-07-25at5.40.10pm_{width}x.png?v=1690271432)
![Wilson & Frenchy Peach | Organic Waffle Slouch Pant](http://www.jackandwillow.com.au/cdn/shop/files/ScreenShot2023-07-25at5.40.15pm_{width}x.png?v=1690271432)
![Wilson & Frenchy Peach | Organic Waffle Slouch Pant](http://www.jackandwillow.com.au/cdn/shop/files/ScreenShot2023-07-25at5.40.22pm_{width}x.png?v=1690271433)
Wilson & Frenchy Peach | Organic Waffle Slouch Pant
Made of 100% organic cotton, these body hugging waffle slouch pants by Wilson + Frenchy feature a drop crotch, functional pockets and a full length tapered leg.
Product Features
- Drop crotch with full length tapered leg
- Stretch waistband is gentle on little tummies
- Kangaroo pocket with the waist tie
- Great everyday basic pant
- Waffle knit with fleck
- Packaged in a compostable bag
- Details: 100% organic cotton
- Gentle machine wash
- Made in China
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
![Wilson & Frenchy Organic Stripe Henley - Rose](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2023-04-02at7.38.06pm_{width}x.png?v=1680428506)
![Wilson & Frenchy Organic Stripe Henley - Rose](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2023-04-02at7.38.10pm_{width}x.png?v=1680428506)
![Wilson & Frenchy Organic Stripe Henley - Rose](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2023-04-02at7.38.16pm_{width}x.png?v=1680428507)
![Wilson & Frenchy Organic Stripe Henley - Rose](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2023-04-02at7.38.06pm_{width}x.png?v=1680428506)
![Wilson & Frenchy Organic Stripe Henley - Rose](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2023-04-02at7.38.10pm_{width}x.png?v=1680428506)
![Wilson & Frenchy Organic Stripe Henley - Rose](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2023-04-02at7.38.16pm_{width}x.png?v=1680428507)
Wilson & Frenchy Organic Stripe Henley - Rose
A great gift for older kids, this Wilson + Frenchy two-piece pyjama set features a long sleeve top and full length pant.
Designed to keep little bodies cosy all night long these breathable pyjamas are made from GOTS certified organic cotton rib making them gentle on sensitive skin.
Each set comes beautifully folded in its own bag making it an ideal gift for loved ones.
Jack & Willow is a leading baby boutique proudly stocking Wilson & Frenchy collection.
Product Features
Available in kids sizes 1-7 Snug fit for childs safety.
Packed in a beautiful reusable gift bag.
Made from GOTS certified organic cotton with elastane. Sustainably produced + wrapped in a compostable bag.
Details: 100% organic cotton.
Made in India.
Care Instructions
Machine washable.
LOW FIRE DANGER Complies to the AS,NZS 1249-2014 sleepwear standards
CAUTION - KEEP AWAY FROM HEAT AND FLAME .
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
![Wilson & Frenchy | Organic Envelope Top | Wild Flower](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2023-04-02at7.22.57pm_{width}x.png?v=1680427622)
![Wilson & Frenchy | Organic Envelope Top | Wild Flower](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2023-04-02at7.23.03pm_{width}x.png?v=1680427622)
![Wilson & Frenchy | Organic Envelope Top | Wild Flower](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2023-04-02at7.23.08pm_{width}x.png?v=1680427621)
![Wilson & Frenchy | Organic Envelope Top | Wild Flower](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2023-04-02at7.22.57pm_{width}x.png?v=1680427622)
![Wilson & Frenchy | Organic Envelope Top | Wild Flower](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2023-04-02at7.23.03pm_{width}x.png?v=1680427622)
![Wilson & Frenchy | Organic Envelope Top | Wild Flower](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2023-04-02at7.23.08pm_{width}x.png?v=1680427621)
Wilson & Frenchy | Organic Envelope Top | Wild Flower
This printed long sleeve top by Wilson + Frenchy is made from a beautiful cotton that is soft to touch, lightweight and breathable.
Perfect for layering and thoughtfully designed, with a roomy fit for comfort and an envelope neck opening for easy dressing.
Product Features
Long sleeve. Envelope neck detail. Relaxed fit. Organic cotton.
Wrapped in a compostable bag.
Details: 95% organic cotton, 5% elastane.
Made in China.
Care Instructions
Machine washable.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
![Wilson & Frenchy | Organic Bassinet Sheet | Wild Flower](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2023-04-02at7.00.40pm_{width}x.png?v=1680426253)
![Wilson & Frenchy | Organic Bassinet Sheet | Wild Flower](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2023-04-02at7.00.46pm_{width}x.png?v=1680426253)
![Wilson & Frenchy | Organic Bassinet Sheet | Wild Flower](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2023-04-02at7.00.52pm_{width}x.png?v=1680426254)
![Wilson & Frenchy | Organic Bassinet Sheet | Wild Flower](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2023-04-02at7.00.59pm_{width}x.png?v=1680426254)
![Wilson & Frenchy | Organic Bassinet Sheet | Wild Flower](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2023-04-02at7.00.40pm_{width}x.png?v=1680426253)
![Wilson & Frenchy | Organic Bassinet Sheet | Wild Flower](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2023-04-02at7.00.46pm_{width}x.png?v=1680426253)
![Wilson & Frenchy | Organic Bassinet Sheet | Wild Flower](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2023-04-02at7.00.52pm_{width}x.png?v=1680426254)
![Wilson & Frenchy | Organic Bassinet Sheet | Wild Flower](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2023-04-02at7.00.59pm_{width}x.png?v=1680426254)
Wilson & Frenchy | Organic Bassinet Sheet | Wild Flower
Designed to fit Australian standard size bassinets and Boori bassinets, this super-soft and breathable Wilson + Frenchy bassinet sheet features a gorgeous hand-illustrated all over print.
Jack & Willow is a leading Wilson & Frenchy stockist based in the Gold Coast, Queensland.
Product Features
Made with organic cotton. Gentle on baby's delicate skin. Packed in a reusable, matching drawstring bag.
Great baby shower gift
Packaged in a compostable bag.
Details: Fitted Sheet dimensions: 80cm long x 40cm wide x 11cm deep. 95% organic cotton, 5% elastane.
Made in China.
Care Instructions
Machine washable.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
![Wilson & Frenchy | Organic Bassinet Sheet | Hello World](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2023-04-02at6.10.17pm_{width}x.png?v=1680423091)
![Wilson & Frenchy | Organic Bassinet Sheet | Hello World](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2023-04-02at6.10.23pm_{width}x.png?v=1680423090)
![Wilson & Frenchy | Organic Bassinet Sheet | Hello World](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2023-04-02at6.10.29pm_{width}x.png?v=1680423090)
![Wilson & Frenchy | Organic Bassinet Sheet | Hello World](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2023-04-02at6.10.17pm_{width}x.png?v=1680423091)
![Wilson & Frenchy | Organic Bassinet Sheet | Hello World](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2023-04-02at6.10.23pm_{width}x.png?v=1680423090)
![Wilson & Frenchy | Organic Bassinet Sheet | Hello World](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2023-04-02at6.10.29pm_{width}x.png?v=1680423090)
Wilson & Frenchy | Organic Bassinet Sheet | Hello World
Designed to fit Australian standard size bassinets and Boori bassinets, this super-soft and breathable Wilson + Frenchy bassinet sheet features a gorgeous hand-illustrated all over print.
Jack & Willow is a leading baby boutique proudly stocking Wilson & Frenchy collection.
Product Features
Made with organic cotton. Gentle on baby's delicate skin. Packed in a reusable, matching drawstring bag.
Great baby shower gift
Packaged in a compostable bag.
Details: Fitted Sheet dimensions: 80cm long x 40cm wide x 11cm deep. 95% organic cotton, 5% elastane.
Made in China.
Care Instructions
Machine washable.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
![Wilson & Frenchy | Organic Pocket Top | Mr Wolf](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2023-03-14at9.08.26pm_{width}x.png?v=1678793261)
![Wilson & Frenchy | Organic Pocket Top | Mr Wolf](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2023-03-14at9.08.39pm_{width}x.png?v=1678793260)
![Wilson & Frenchy | Organic Pocket Top | Mr Wolf](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2023-03-14at9.08.45pm_{width}x.png?v=1678793261)
![Wilson & Frenchy | Organic Pocket Top | Mr Wolf](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2023-03-14at9.08.26pm_{width}x.png?v=1678793261)
![Wilson & Frenchy | Organic Pocket Top | Mr Wolf](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2023-03-14at9.08.39pm_{width}x.png?v=1678793260)
![Wilson & Frenchy | Organic Pocket Top | Mr Wolf](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2023-03-14at9.08.45pm_{width}x.png?v=1678793261)
Wilson & Frenchy | Organic Pocket Top | Mr Wolf
This Wilson + Frenchy printed pocket detail long sleeve top is made from a beautiful cotton slub that is soft to touch, lightweight and breathable. Perfect for layering and thoughtfully designed, with a roomy fit for comfort and easy dressing.
Jack & Willow is a leading baby boutique proudly stocking Wilson & Frenchy collection.
Product Features
Long sleeve. Wide neck opening. Pocket detail. Relaxed fit. Textured organic cotton.
Wrapped in a compostable bag.
Details: 95% organic cotton, 5% elastane.
Made in China.
Care Instructions
Machine washable.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
![Wilson & Frenchy Knitted Legging - Bluestone](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2023-03-10at6.58.30am_{width}x.png?v=1678396005)
![Wilson & Frenchy Knitted Legging - Bluestone](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2023-03-10at6.58.41am_{width}x.png?v=1678396007)
![Wilson & Frenchy Knitted Legging - Bluestone](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2023-03-10at6.58.49am_{width}x.png?v=1678396006)
![Wilson & Frenchy Knitted Legging - Bluestone](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2023-03-10at6.58.58am_{width}x.png?v=1678396006)
![Wilson & Frenchy Knitted Legging - Bluestone](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2023-03-10at6.58.30am_{width}x.png?v=1678396005)
![Wilson & Frenchy Knitted Legging - Bluestone](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2023-03-10at6.58.41am_{width}x.png?v=1678396007)
![Wilson & Frenchy Knitted Legging - Bluestone](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2023-03-10at6.58.49am_{width}x.png?v=1678396006)
![Wilson & Frenchy Knitted Legging - Bluestone](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2023-03-10at6.58.58am_{width}x.png?v=1678396006)
Wilson & Frenchy Knitted Legging - Bluestone
Wilson & Frenchy Knitted Legging - Bluestone
A winter essential for little explorers, these luxuriously soft plain knit leggings feature a faux waist button detail. Made from a beautiful blend of cotton, bamboo and wool, these knit leggings can be worn as stylish pants.
Jack & Willow is a leading Wilson & Frenchy stockist based in North Brisbane.
Product Features
Full length leg with stretchy waistband. Faux button design detail. Plain knit. Cotton, bamboo, wool blend. Contrast speckle fleck naturally rises to the surface after each wash.
Packaged in a compostable bag. Details: 50% cotton, 43% bamboo, 7% wool.
Care Instructions
Gentle machine wash.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
![Wilson & Frenchy Organic Rib Top - Blush](http://www.jackandwillow.com.au/cdn/shop/products/WFS2100-02_1_1000x1000_a7556167-e0c2-4cd6-bbd8-4047f5905af3_{width}x.jpg?v=1641281006)
![Wilson & Frenchy Organic Rib Top - Blush](http://www.jackandwillow.com.au/cdn/shop/products/WFS2100-02_2_1000x1000_e96ae9f2-8c20-4228-af0f-9c4f930e930e_{width}x.jpg?v=1641281005)
![Wilson & Frenchy Organic Rib Top - Blush](http://www.jackandwillow.com.au/cdn/shop/products/WFS2100-02_3_1000x1000_671602bf-9739-417c-aed8-bf5384be2cf6_{width}x.jpg?v=1641281006)
![Wilson & Frenchy Organic Rib Top - Blush](http://www.jackandwillow.com.au/cdn/shop/products/WFS2100-02_1_1000x1000_a7556167-e0c2-4cd6-bbd8-4047f5905af3_{width}x.jpg?v=1641281006)
![Wilson & Frenchy Organic Rib Top - Blush](http://www.jackandwillow.com.au/cdn/shop/products/WFS2100-02_2_1000x1000_e96ae9f2-8c20-4228-af0f-9c4f930e930e_{width}x.jpg?v=1641281005)
![Wilson & Frenchy Organic Rib Top - Blush](http://www.jackandwillow.com.au/cdn/shop/products/WFS2100-02_3_1000x1000_671602bf-9739-417c-aed8-bf5384be2cf6_{width}x.jpg?v=1641281006)
Wilson & Frenchy Organic Rib Top - Blush
Soft and comfortable to wear, this Wilson & Frenchy 7x1 rib short sleeve tee is made from organic cotton elastane rib which gives just the right amount of stretch for a comfortable fit. Our rib essentials are soft and gentle against the skin, perfect to mix and match and won't lose their shape after a wash.
Product Features
- Short sleeve
- Henley neckline button opening
- Snug fitting stretch rib cotton
- Made from GOTS certified organic cotton
- Sustainably produced + wrapped in a compostable bag
- Packaged in a reusable, luxe cotton drawstring bag with gold foil detailing
DETAILS
- 95% organic cotton, 5% elastane
Care Instructions
- Machine washable
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
![Wilson & Frenchy Knitted Ruffle Dress](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2021-05-03at2.37.00pm_{width}x.png?v=1620016818)
![Wilson & Frenchy Knitted Ruffle Dress](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2021-05-03at2.37.16pm_{width}x.png?v=1620016819)
![Wilson & Frenchy Knitted Ruffle Dress](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2021-05-03at2.37.31pm_{width}x.png?v=1620016819)
![Wilson & Frenchy Knitted Ruffle Dress](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2021-05-03at2.37.00pm_{width}x.png?v=1620016818)
![Wilson & Frenchy Knitted Ruffle Dress](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2021-05-03at2.37.16pm_{width}x.png?v=1620016819)
![Wilson & Frenchy Knitted Ruffle Dress](http://www.jackandwillow.com.au/cdn/shop/products/ScreenShot2021-05-03at2.37.31pm_{width}x.png?v=1620016819)
Wilson & Frenchy Knitted Ruffle Dress
This luxuriously soft and warm knitted rib dress made from a combination of cotton and bamboo this long sleeve dress features a ruffled neckline and a back button opening for easy dressing. For a complete outfit pair this adorable dress with some leggings.
Materials: 55% bamboo, 45% cotton
Colour: Burro
Care: Gentle Wash
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
![Wilson & Frenchy| Organic Stripe Rib | Legging](http://www.jackandwillow.com.au/cdn/shop/files/WFW2189B-02_1_{width}x.webp?v=1716525102)
![Wilson & Frenchy| Organic Stripe Rib | Legging](http://www.jackandwillow.com.au/cdn/shop/files/WFW2189B-02_2_{width}x.webp?v=1716525102)
![Wilson & Frenchy| Organic Stripe Rib | Legging](http://www.jackandwillow.com.au/cdn/shop/files/WFW2189B-02_1_{width}x.webp?v=1716525102)
![Wilson & Frenchy| Organic Stripe Rib | Legging](http://www.jackandwillow.com.au/cdn/shop/files/WFW2189B-02_2_{width}x.webp?v=1716525102)
Wilson & Frenchy| Organic Stripe Rib | Legging
Super soft and comfy, this stretch rib legging is a great everyday pant for newborns and has a matching bodysuit (sold separately). Also made with GOTS certified organic cotton, these leggings will be gentle on baby's sensitive skin. Perfect for layering or worn by themselves these leggings are a wardrobe staple for every bub.
Material: 95% organic cotton, 5% elastane
Colour: Clay
Care: Machine Washable
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
![Wilson & Frenchy Nappy Pants - Peach Dust](http://www.jackandwillow.com.au/cdn/shop/products/9968_PriceBreak_10109_1_{width}x.jpg?v=1602317578)
![Wilson & Frenchy Nappy Pants - Peach Dust](http://www.jackandwillow.com.au/cdn/shop/products/9968_Image2_{width}x.jpg?v=1602317578)
![Wilson & Frenchy Nappy Pants - Peach Dust](http://www.jackandwillow.com.au/cdn/shop/products/9968_PriceBreak_10109_1_{width}x.jpg?v=1602317578)
![Wilson & Frenchy Nappy Pants - Peach Dust](http://www.jackandwillow.com.au/cdn/shop/products/9968_Image2_{width}x.jpg?v=1602317578)
Wilson & Frenchy Nappy Pants - Peach Dust
Soft and comfortable new season rugby weight nappy pants are a must have! Wear with one of our tees or under a dress, our nappy cover is perfect for summer.
Product Features
Material: 95% cotton , 5% elastane
Colour: Peach Dust
Care Instructions
cold, gentle machine wash.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.