2y Size
Eucalypt | Organic Bodysuit | Short Sleeve
No reviews
/
Eucalypt Organic Bodysuit Short Sleeve
Soft and stretchy, our bodysuits are easy-care and coordinate well with our pants and shorts - this Eucalypt bodysuit pairs matches beautifully with Biscuit, Olive and Pebble. Our bodysuits are really comfortable to sleep in and super snuggly. All Snuggle Hunny clothing is made with GOTS Certified Organic Cotton CU 1182228.
Product Features
- Exclusive Eucalypt design
- Sizing: Newborn to Size 2
- Soft and stretchy
- Long Sleeve
- Foldable hand mitten (0-6 months)
- Cuff (6 months+)
- Fitted style
- Easy to wear
- Lightweight and breathable
- GOTS Certified Organic CU 1182228
- 95% Organic Cotton / 5% Elastane
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Snuggle Hunny Kids | Koala Bodysuit | 2yr
No reviews
/
Koala - Organic Bodysuit Short Sleeve
Soft and stretchy, our bodysuits are easy-care and coordinate well with our pants and shorts - this Koala bodysuit pairs matches beautifully with Biscuit, Halo and Pebble. Our bodysuits are really comfortable to sleep in and super snuggly. All Snuggle Hunny clothing is made with GOTS Certified Organic Cotton CU 1182228.
Product Features
- Exclusive Koala print
- Sizing: Newborn to Size 2
- Soft and stretchy
- Short Sleeve
- Fitted style
- Easy to wear
- Lightweight and breathable
- GOTS Certified Organic CU 1182228
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Snuggle Hunny Kids | Stripe Singlet olive| 2Y
No reviews
/
Snuggle Hunny Kids Stripe Singlet - Olive
Snuggle Hunny organic singlets are made for babies and toddlers. They are practical whilst being very stylish and coordinate well with our pants and shorts. The Olive Stripe singlet pairs well with Olive Shorts, and Olive Pants. It is a olive and halo (ivory/ cream colour) stripe. They are easy to wear and comfy for bub. All Snuggle Hunny clothing is made with Certified Organic Cotton.
Product Features
- Deep Olive Stripe colour
- Sizing: 0-3 months to Size 2
- Relaxed style
- Easy to wear
- Lightweight and breathable
- 97% Organic Cotton / 3% Elastane
Materials: Certified organic cotton rib
Designed in Australia. Made in India.
Care Instructions
Cold gentle machine wash. Do not tumble dry.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Major Mitchell - Organic Bodysuit - Short Sleeve
No reviews
/
Major Mitchell - Organic Bodysuit - Short Sleeve
Soft and stretchy, our bodysuits are easy-care and coordinate well with our pants and shorts - this Eucalypt bodysuit pairs matches beautifully with Biscuit, Olive and Pebble. Our bodysuits are really comfortable to sleep in and super snuggly. All Snuggle Hunny clothing is made with GOTS Certified Organic Cotton CU 1182228.
Product Features
Features Include:
- Exclusive Eucalypt design
- Sizing: Newborn to Size 2
- Soft and stretchy
- Long Sleeve
- Foldable hand mitten (0-6 months)
- Cuff (6 months+)
- Fitted style
- Easy to wear
- Lightweight and breathable
- GOTS Certified Organic CU 1182228
- 95% Organic Cotton / 5% Elastane
Designed in Australia, Made in India
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Wilson & Frenchy Knitted Legging - Bluestone
No reviews
/
Wilson & Frenchy Knitted Legging - Bluestone
A winter essential for little explorers, these luxuriously soft plain knit leggings feature a faux waist button detail. Made from a beautiful blend of cotton, bamboo and wool, these knit leggings can be worn as stylish pants.
Jack & Willow is a leading Wilson & Frenchy stockist based in North Brisbane.
Product Features
Full length leg with stretchy waistband. Faux button design detail. Plain knit. Cotton, bamboo, wool blend. Contrast speckle fleck naturally rises to the surface after each wash.
Packaged in a compostable bag. Details: 50% cotton, 43% bamboo, 7% wool.
Care Instructions
Gentle machine wash.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Snuggle Hunny Kids | Shorts Sage | 2Y
No reviews
/
Snuggle Hunny organic sage shorts are made for babies and toddlers. They are practical whilst being very stylish. Soft and stretchy, they are an easy care, fuss-free option that’s simple to coordinate thanks to their relaxed style. They are a perfect match with the organic baby short sleeve bodysuits and they will be a go-to short for bub. Our pants, and all our clothing, is made with Certified Organic Cotton.
Product Features
- Fresh Sage colour
- Sizing: Newborn to Size 2
- Elastic waist with a mock drawstring
- Relaxed style
- Easy to use
- Lightweight and breathable
- All season
- Certified organic cotton rib
- Organic Cotton / Elastane
Care Instructions
Cold Machine Wash
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Snuggle Hunny Kids Stripe Singlet | Rose
No reviews
/
Snuggle Hunny organic singlets are made for babies and toddlers. They are practical whilst being very stylish and coordinate well with our pants and shorts. The Olive Stripe singlet pairs well with rose bloomers. It is a rose and halo (ivory/ cream colour) stripe. They are easy to wear and comfy for bub. All Snuggle Hunny clothing is made with Certified Organic Cotton.
Product Features
- Deep Olive Stripe colour
- Sizing: 0-3 months to Size 2
- Relaxed style
- Easy to wear
- Lightweight and breathable
- 97% Organic Cotton / 3% Elastane
Materials: Organic Certified Cotton
Designed in Australia. Made in India.
Care Instructions
Cold gentle machine wash. Do not tumble dry.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Riffs and Dreams | Leppard Body Suit | 2yr
No reviews
/
Introducing our top-selling Leopard Print Sleeveless Bodysuit, crafted from soft, stretchy ribbed fabric, ideal for the summer season!
Product Features
Gender-neutral and irresistibly adorable, this bodysuit offers ultimate comfort and versatility, pairing effortlessly with any outfit.
Made from a blend of 65% cotton and 35% spandex, it provides the perfect balance of softness and just the right amount of stretch for your little one.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Wilson & Frenchy Peach | Organic Waffle Slouch Pant
No reviews
/
Made of 100% organic cotton, these body hugging waffle slouch pants by Wilson + Frenchy feature a drop crotch, functional pockets and a full length tapered leg.
Product Features
- Drop crotch with full length tapered leg
- Stretch waistband is gentle on little tummies
- Kangaroo pocket with the waist tie
- Great everyday basic pant
- Waffle knit with fleck
- Packaged in a compostable bag
- Details: 100% organic cotton
- Gentle machine wash
- Made in China
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Wilson & Frenchy Organic Rib Top - Blush
No reviews
/
Soft and comfortable to wear, this Wilson & Frenchy 7x1 rib short sleeve tee is made from organic cotton elastane rib which gives just the right amount of stretch for a comfortable fit. Our rib essentials are soft and gentle against the skin, perfect to mix and match and won't lose their shape after a wash.
Product Features
- Short sleeve
- Henley neckline button opening
- Snug fitting stretch rib cotton
- Made from GOTS certified organic cotton
- Sustainably produced + wrapped in a compostable bag
- Packaged in a reusable, luxe cotton drawstring bag with gold foil detailing
DETAILS
- 95% organic cotton, 5% elastane
Care Instructions
- Machine washable
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Snuggle Hunny Kids | Rose Shorts | 2Y
No reviews
/
Soft and stretchy, our organic cotton rib shorts are an easy care, fuss-free option that’s simple to coordinate thanks to their relaxed style. They are a perfect match with our organic baby short sleeve bodysuits and they will be a go-to short for bub - they are that good! Our shorts are made with GOTS Certified Organic Cotton CU 1182228.
Our Rose Shorts match beautifully with our Rose Bodysuit, Rose Stripe Bodysuit, Camille Bodysuit, Spring Floral Bodysuit, and so much more.
Product Features
- Rich rose colour
- Sizing: Newborn to Size 4
- Elastic waist with a mock drawstring
- Relaxed style
- Easy to use
- Lightweight and breathable
- All season
- GOTS Certified Organic CU 1182228
- 97% Organic Cotton / 3% Elastane
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Snuggle Hunny Kids | Long Sleeve Dress | Banksia | 2yr
No reviews
/
Introducing Snuggle Hunny's organic dresses
available up to size 4. Made with organic cotton, featuring a beautiful Banksia print. Sizes up to 1 include a snap underbody for easy diaper changes.
Product Features
- Exclusive Design: Unique Banksia print.
- Frill Detail: Adds charm to sleeves.
- Sizing: Available from 0-3 months to Size 4.
- Soft and Stretchy: Ensures comfort for baby.
- Fitted Bodice and Flare Skirt: Stylish and practical.
- Easy to Wear: Convenient for everyday use.
- Lightweight and Breathable: Perfect for all-day wear.
- Certified Organic Cotton: Sustainable and gentle on baby's skin.
- Material: 95% Organic Cotton / 5% Elastane.
Care Instructions
To maintain the quality of your Snuggle Hunny dress please:
- Cold Gentle Machine Wash: Preserves fabric integrity.
- Avoid Tumble Drying: Air dry to maintain quality.
Note:
Explore our range of dresses, organic bodysuits, and all organic clothing. Snuggle Hunny: where love, art, and sustainability meet in baby essentials.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Snuggle Hunny Kids | Short Sleeve Bodysuit | Banksia | 2yr
No reviews
/
Banksia Organic Bodysuit
Soft and stretchy, The Snuggle Hunny bodysuits are easy-care and coordinate well with our bloomers, pants and shorts. This long-sleeve Banksia bodysuit works well with our pebble and sage pants and shorts.
Our bodysuits are also really comfortable to sleep in. All Snuggle Hunny clothing is made with GOTS Certified Organic Cotton CU 1182228.
Features Include:
- Exclusive Banksia print
- Frill detail on shoulders
- Sizing: Newborn to Size 2
- Long Sleeve
- Soft and stretchy
- Fitted style
- Easy to wear
- Lightweight and breathable
- GOTS Certified Organic CU 1182228
- 95% Organic Cotton / 5% Elastane
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Snuggle Hunny Kids | Stripe Singlet Biscuit | 2Y
No reviews
/
Snuggle Hunny organic singlets are made for babies and toddlers. They are practical whilst being very stylish and coordinate well with our pants and shorts. The Olive Stripe singlet pairs well with Olive Shorts, and Olive Pants. It is a biscuit and halo (ivory/ cream colour) stripe. They are easy to wear and comfy for bub. All Snuggle Hunny clothing is made with Certified Organic Cotton.
Product Features
- Deep Olive Stripe colour
- Sizing: 0-3 months to Size 2
- Relaxed style
- Easy to wear
- Lightweight and breathable
- 97% Organic Cotton / 3% Elastane
Materials: Certified organic cotton rib
Designed in Australia. Made in India.
Care Instructions
Cold gentle machine wash. Do not tumble dry.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.