When will I receive my pre-order?

Due to high demand for particular items, from time to time we release those items prior to them arriving into stock. You can determine if an item is on pre-order by the product title - it will have “(JAN PRE-ORDER)” or similar in the product title if it is on pre-order. This means that the item is due to arrive to us at that time, after which it will be shipped out to all customers with pre-orders.

If you would like to check whether any items in your order are on pre-order, please login to your account here: https://www.jackandwillow.com.au/account/login and click on the relevant order. If any items are on pre-order they should show as above. The exception to this is Bibs dummy Create Your Own orders. In this case the pre-order will be noted on the individual items on the relevant Create Your Own dummy pack page (find the Create Your Own packs here: https://www.jackandwillow.com.au/collections/bibs-denmark).

Sometimes our pre-order items may arrive a little later than anticipated (such as shipping and customs delays). Unfortunately this is something that is completely out of our control and we are unable to cancel or refund orders where a pre-order item is received after the anticipated arrival date. Please rest assured however that we will do everything we can to have your order to you as quickly as possible. 

We are unable to ship your in stock items separately after your order is placed. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.