Make Me Iconic Bickies
No reviews
/
A collection of 10 iconic Australian Arnott's toy biscuits. Wooden of course but just as delicious looking! Dipped into a cup of tea or simply munched on their own. Arnott's Tim Tam, Teddy Bear, Iced Vo Vo, Delta Cream or Tic Toc; what's your favorite? We have recreated a selection of iconic Arnott's Australian biscuits for your children to enjoy. We're sure they will like these almost as much as the real thing.
Each biscuit is made of wood and makes a great accessory to any tea party or our iconic tea set. We included numbers on the reverse of each Arnott's biscuit to make learning one to ten - yum! And we like things neat to we also have the handy beautiful tin to pack them all away in afterwards.
Age: 3 years +
Contains: 10 wooden cookies and numbers for counting on the back
Size: 12cm (L) x 12cm (W) tin box
Comes packaged in a beautiful tin box
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $9.95 flat rate standard shipping with tracking for orders up to $100
- Free standard shipping for orders $100 and over
- Express post shipping for $14.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship on Mondays, Wednesdays and Fridays. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.
Make Me Iconic Tea Set
2 reviews
/
This beautiful wooden tea set is designed to sit loud and proud on your coffee table next to your designer coffee table books. It's stylish just like your little Barista in the making, and not pink or blue for only boys or girls.
Ahhhhhh sit back and pass me a cuppa.
And we like things neat, so we also have designed a beautiful cardboard box to pack your tea set away in afterwards.
Age: 3 years +
Contains: x1 teapot with lid, x2 cups & saucers, x1 creamer, x1 sugar bowl with lid, x2 spoons, x2 tea bags, x4 sugar cubes
Size: 12cm (L) x 6cm (W)
Standards compliance: designed to comply with Australian toy standards with non-toxic paint
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $9.95 flat rate standard shipping with tracking for orders up to $100
- Free standard shipping for orders $100 and over
- Express post shipping for $14.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship on Mondays, Wednesdays and Fridays. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.
My 13months old love it. We dont give her small sugar cubes due to choking hazard. She is banging on it and pretends to drink from the cups which is really sweet. The product is also well made and she has banged them on the floor few times and seems to be durable. Loving it so far.
Make Me Iconic Doctor's Set
No reviews
/
We just adore this super cute doctor's set from Australian brand, Make Me Iconic. Just perfecting for setting up a hospital scene at home to let your child’s unfettered imagination go! This fantastic role play kit helps children to become familiar with medical care, making trips to the doctor less painful for everyone. It also promotes imaginative play and encourages nurturing behaviour and empathy.
Inside you have all the wooden instruments you might need for your budding doc, nurse, ambo or lab tech. All pieces are child sized and made of wood to hold-up over time.
Age: 3 years +
Contents:1 x Stethoscope, 1 x Blood Pressure Meter, 1 x Pair of Scissors, 1 x Syringe, 1 x Thermometer, 1 x Ointment Tube, 1 x Ointment Bottle, 2 x felt Band Aids
Size: 20cm (L) x 10cm (W) Box
Designed to comply with Australian & New Zealand toy standards with non-toxic paint. This toy also meets the European & American safety standards.
Comes packaged in a beautiful cardboard box.
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $9.95 flat rate standard shipping with tracking for orders up to $100
- Free standard shipping for orders $100 and over
- Express post shipping for $14.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship on Mondays, Wednesdays and Fridays. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.
Make Me Iconic Beauty Kit
1 review
/
Introducing the fabulous doll accessory kit from Make Me Iconic!
Kids are so good at letting the imagination take over. Their world comes alive as dolls become besties and nooks become castles. Boys and girls both love to act like grown ups in a good old fashioned game of ‘Mums and Dads’.
Enhance their play time with our beautiful wooden iconic doll accessories kit. It has everything a (pretend) bub could need as your little one immerses them self in creative play. They can feed, entertain and soothe baby, brush their hair and get them ready for the adventures they’ve planned for the day.
Age: 3 years +
Contains: 2 x Different Sized Bottles (large & small), 1 x Sippy Cup, 1 x Toy Bowl - 1 x Toy Spoon, 1 x Toy Fork, 1 x Toy Plate, 1 x Comb, 1 x Hair Brush, 1 x Teether Toy and 1 x Clip-on Pacifier
Size:20cm (L) x 10cm (W) Box
Comes packaged in a beautiful cardboard box
NOT to be used with water or any liquid which is standard for any wooden toy. This is a pretend play toy only. Doll and Doll High Chair not included.
Standards compliance: designed to comply with Australian toy standards with non-toxic paint
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $9.95 flat rate standard shipping with tracking for orders up to $100
- Free standard shipping for orders $100 and over
- Express post shipping for $14.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship on Mondays, Wednesdays and Fridays. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.
Make Me Iconic Dentist Kit
No reviews
/
Introducing the fabulous dentist kit kit from Make Me Iconic!
Kids are so good at letting the imagination take over, and this kit will also help your little ones understand what their trip to the dentist will entail to help them overcome that fear!
This fantastic role play kit will also help to reinforce all those conversations about teeth care and healthy habits.
This fabulous kit is gender-neutral to celebrate the fact that these days anyone can aspire to be a dentist or dental nurse. All pieces are child sized and made of wood to hold-up over time.
Age: 3 years +
Contains: 1 x Mouth Model with Teeth, x Drill, 1 x Pair of Dental Forceps, x Toothbrush, 1 x Cup, 1 x Toothpaste Tube, 1 x Mouth Mirror, 1 x Probe, 3 X-Rays, 1 x Tongue Depressor
Size:20cm (L) x 10cm (W) Box
Comes packaged in a beautiful cardboard box
NOT to be used with water or any liquid which is standard for any wooden toy. This is a pretend play toy only.
Standards compliance: designed to comply with Australian toy standards with non-toxic paint
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $9.95 flat rate standard shipping with tracking for orders up to $100
- Free standard shipping for orders $100 and over
- Express post shipping for $14.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship on Mondays, Wednesdays and Fridays. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.
Make Me Iconic Aussie Ute
No reviews
/
There is nothing better than cruising around in your ute. The Make Me Iconic Great Aussie Ute will help create that feeling of freedom for your young ones. Complete with wheels for pushing and a lid to access the boot, this iconic car will be a crowd favourite. Young ones will really let their imagination run wild with the ute's bold colour and many possibilities.
Age: 3 years +
Contents:Complete with 3wooden passengers 1 Kelpie dog, 1 esky, 1 tool box and 1 surfboard for pretend play
Size: 35cm (L) x 15cm (H) x 12cm (W) box
Designed to comply with Australian & New Zealand toy standards with non-toxic paint. This toy also meets the European & American safety standards.
Comes packaged in a beautiful cardboard box.
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $9.95 flat rate standard shipping with tracking for orders up to $100
- Free standard shipping for orders $100 and over
- Express post shipping for $14.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship on Mondays, Wednesdays and Fridays. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.
