





Dummy Storage Bag
We've got the perfect thing for you to store your Bibs dummies! A waterproof ziplock bag to pop them in and keep them clean and dry.
This cute little bag will comfortably hold up to 4 Bibs dummies.
Size: approx 10 x 5.5 cm
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.
Great quick service!
The Dummy Storage Bags are a great size to fit a few dummies in and slim to fit into your nappy bag or hand bag.
It’s fantastic , plenty of space for a few dummies and made very strong






Gift Wrapping
We will beautifully wrap your gift in our carefully chosen wrapping, including ribbon. If you would like a hand-written gift tag, add your gift tag wording in the notes section during checkout.
We also have beautiful Fox & Fallow gift cards available for an additional fee, by clicking here.
Please note, this photo is indicative only and the actual paper, ribbon and gift tag used may vary.
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.
Gift Wrapping
The parents of the baby’s gift made a point of saying how lovely the clothes were wrapped, thank you!
Thank you for the amazing products, excellent customer service and love and care you put into the packaging.
You made my heavily pregnant sisters day and spread a smile during isolation. So thank you c
Amazing job
How refreshing to purchase quality items and have great service. Thank you

Jack & Willow Gift Certificate
Shopping for someone else but not sure what to give them? Give them the gift of choice with a Jack & Willow Gift Certificate.
A beautiful gift certificate will be delivered via email, ready for printing. Instructions on how to use the gift certificate are included on the certificate itself for ease of use by the recipient.
If you would like a gift card value that is not shown please contact us and we can set up a specific value for you.
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.
Jack & Willow Gift Certificate




Love Makes a Family by Sophie Beer
Whether you have two mums, two dads, one parent, or one of each, there's one thing that makes a family a family... and that's love.
A book for EVERY family by dazzling illustrator Sophie Beer.
Format: Board book
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.








Guess How Much I Love You by Sam McBratney
Guess How Much I Love You has sold over 43 million copies worldwide! An enlarged board book edition of this much-loved classic that children will simply cherish.Sometimes, when you love someone very, very much, you want to find a way of describing how much you treasure them. But, as Little Nutbrown Hare and Big Nutbrown Hare discover, love is not always an easy thing to measure.
The story of Little and Big Nutbrown Hares' efforts to express their love for each other has become a publishing phenomenon. This lovely board book edition is one that children will ask for time and again.
Format: Board book
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.
Return to Sender Reshipping Fee
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.
Upgrade to express shipping
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.


















The World Needs Who You Were Made To Be
Written by the author of the best-selling book "We Are The Gardeners", The World Needs Who You Were Made to Be follows a group of diverse children as they each build their very own hot-air balloons. As the kids work together, leaning in to their own skills and processes, to fill the sky with beautiful colors, we discover that the same is true for life--it's more beautiful when our differences are celebrated.
With plenty of pink, a bounty of blue, orange and green and yellow too, this vibrant hot-air balloon adventure celebrates every child's one-of-a-kind strengths as well as teamwork and acceptance of differences. This timeless message of sharing our individual gifts is especially important in our world today. Everything can be made more beautiful when we kindly share our talents and abilities, lend a helping hand, and do our best to take care of one another.
Together with Joanna, you and your kids will take a journey of growth and imagination as you learn in full colour that "the world needs who you were made to be. Most of all, the world needs both you and me."
Format: Hardcover
Size: 23.62 x 0.91 x 28.45 cm
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.

We're Going on a Bear Hunt
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.






Snuggle Hunny Belle & Rose Gold Reversible Milestone Cards
Capture your baby's precious milestones in photographs to treasure for a lifetime with our beautiful Snuggle Hunny milestone cards.
This 2 in 1 pack contains 25 reversible milestone cards that create gorgeous milestone photographs.
This delightful card set would make a perfect gift for a new baby or the expecting mum.
Included:
- I’m here / hello world
- Introducing... (date, time, weight, length)
- One week old (1, 2 & 3 weeks old)
- One month old (1-11 months old)
- One year old
- Today I smiled for the first time
- I slept through the night
- Yum! I’m eating solid food
- My first tooth (date)
- I crawled today!
- Watch out I’m walking now!
- My first word is... (date)
- My first Christmas
PLUS, a brilliant bonus of tips for taking great announcement photos
Size: cards are 14cm in diameter.
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.












Baby Girl Gift Box
Willow Baby Gift Box
Welcoming a new cherub into the world has never been easier with Jack & Willow's curated baby gift boxes. We have carefully selected our most sought after newborn gifts from premium baby brands & incorporated them into our bespoke gift boxes.
Our Willow gift box is perfect for a new baby girl. Handpicked & wrapped you'll be sure to know your recipient will adore their unique gift, filled with luxury products. Add your own special touch by writing your own message to your recipient. We will even include a complementary gift card for your message. All boxes are wrapped in tissue paper and safely held in a postage box by filling to ensure safe transport.
Included:
- Alimrose Beechwood Teether
- Alimrose Squeaker
- Iconic Jellycat (sml)
- Organic Cotton Bodysuit
- Bibs Dummies (set of 2)
- Personal Gift Note
Note some items may be substituted depending on availability*
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.
Great service & lovely products. Bought this for my friends baby and they commented on how perfectly wrapped it was.
Thankyou for the excellent service and product. The gift was raved about by our expectant coworker.
Such a gorgeous selection of products. I had to change the address after I placed the order and the team were so helpful!
such a cute bundle...sent to my bestie for her little bub
fast delivery and everything came wrapped so lovely












Baby Boy Gift Box
Jack Baby Gift Box
Welcoming a new cherub into the world has never been easier with Jack & Willows curated gift boxes. We have carefully selected our most sought after newborn gifts from premium baby brands & incorporated them into our bespoke gift boxes.
Our Jack Gift Box is perfect to gift a new little boy. Handpicked & wrapped you'll be sure to know your loved one will adore their unique gift, filled with luxury products. Add your own special touch by writing your own message to your recipient, we will even include a Fox & Fallow gift card for your written note. All boxes are wrapped in tissue paper and safely held in a postage box by filling to ensure safe transport. We even include a complementary Fox & Fallow Gift Card for your note.
Included:
- Alimrose Beechwood Teether
- Alimrose Squeaker
- Iconic Jellycat (sml)
- Organic Cotton Bodysuit
- Bibs Dummies (set of 2)
- Personal Gift Note
Some items may be substituted depending on availability*
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.
I ordered it and on the same day is was dispatched. My friend commented on how lovely the wrapping was. It was obvious a lot of care went into the gift box! Will buy again.
Jack - Baby Boy Bespoke Gift Box
I bought one of the curated gift boxes for my friends baby. All of the items inside are of such high quality and useful for new parents.
Purchased this for my brothers son & arrived within 3 days. My sister in law was in love and all the items were placed inside the giftbox so perfectly even after shipment.
Sent straight to me friend the same day. great service & variety






Snuggle Hunny Kids Organic Bodysuit - Rose
The Snuggle Hunny Kids Organic Bodysuit is designed for newborns and little adventurers both functional and beautiful. Soft and stretchy, they are an easy-care, fuss-free option that is easy to wear thanks to their modern, fitted style. Wear them on their own for a relaxed outfit or coordinate with our organic high waist bloomers for a complete look. They have sweet frills to match the sleeves on this style.
Features Include:
- Frill detail on sleeves
- Fitted style
- Lightweight and breathable
- All-season
- Easy to use
Care: Machine Washable
Materials: GOTS certified organic rib
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.

Peter Rabbit - Happy Easter Peter
Join Peter and his friends in this charming re-issue of Easter Surprise. Classic Beatrix Potter characters combined with a gorgeous new cover make this little story board book a must for every baby's Easter.
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.












Adore - Bespoke Baby Handcrafted Gift Box
Adore Gift Box
The perfect gift box for an adorable new family member. Welcoming a new cherub into the world has never been easier with Jack & Willows curated gift boxes. We have carefully selected our most sought after newborn gifts from premium baby brands & incorporated them into our bespoke gift boxes.
Handpicked & wrapped you'll be sure to know your recipient will adore their unique gift, filled with luxury products. Add your own special touch by writing your own message to your recipient.
Included in your perfect gift box
- Snuggle Hunny Kids Bodysuit
- Mushie Rainbow Teether
- Alimrose Bunny Bear
- Milky Designs Organic Muslin Wrap
Some items may be substituted, depending on availability*
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.
the cutest combo of baby gifts all in one little box!
I ordered one of these for a friend that recently had a baby and it shipped quickly and she was pleased with the parcel. I would shop here again.
such a cute bundle! I couldn't make my friends baby shower and I found Jack & Willow and they delivered my gift with my gift note super quick! My friend also said it arrived sooo beautifully presented. 100% would recommend buying from if you are in need of an adorable gift for a new baby :)














Little Wonders - Bespoke Baby Gift Box
Little Wonders Baby Gift Box
Inspired by a love for Easter...this gorgeous neutral gift set is perfect for a new parent. Showcasing all of the most popular premium newborn essentials our gender neutral gift set is the perfect way to send love. Handpicked & wrapped you'll be sure to know your loved one will adore every item. Add your own special touch by writing your own message to your recipient to be included. We even include a complementary Fox & Fallow Gift Card for your note.
Included & perfectly presented inside your gift box:
- Iconic Jellycat (sml)
- Guess How Much I Love You Book
- Alimrose Milk Beechwood Teether
- Bibs Dummies (2 Pack) in Ivory
- J&W Storage Bag
Note some items may be substituted depending on availability*
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.
Big ticks all round! Love supporting small! Gorgeous newborn gift








Our Little Treasure - Bespoke Baby Gift Box
Introducing out newest bespoke gifting box to our curated gifting range!
Inspired by Spring and the flowers that bloom "Our Little Treasure" gift box showcases a few of our newborn spring favourites. Handpicked & wrapped you'll be sure to know your recipient will adore every item. Add your own special touch by writing your own message to your recipient to be included.
Included:
- Milky Designs Muslin Wrap - Peach Gingham
- Fox & Fallow Boho Milestone Cards
- Alimrose Beechwood Rattle Teether
- Premium Satin Gifting Ribbon
Note some items may be substituted depending on availability*
What's Included
Milky Designs Muslin Wrap - Peach Gingham
Fox & Fallow Boho Milestone Cards
Alimrose Beechwood Rattle Teether
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.
great service, fast delivery - same day dispatch!

My first adventure - Bespoke Gift Box
Inspired by little adventures the "My first adventure" gift box includes items ready to stimulate a little ones imagination. Neutral colours so gifting without knowing the gender is easy. Be sure to know your gift will be loved and well used by growing bubba's with My First Adventure Gift Box.
Add your own special touch by writing your own message to your loved one. We will even include a complementary Fox & Fallow gift card for your message.
Included in your perfect gift box:
-Mushie Ringtower
-Mushie Stacking Cups
-Mushie Silicone Teether
-Mushie Organic Muslin Swaddle
-We're Going on a Bear Hunt book
Note some items may be substituted depending on availability*
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.
I’m in Canada and ordered a gift basket to be sent to my friend in Esperance, Australia. I didn’t get to see the actual basket, but my friend absolutely loved it. I received updates on shipping and delivery. I’m rooting for this small business!
Hi Heather,
Thank you so much for your kind words! We are so glad to hear that your friend loved her gift :)
💙💙💙
Such a gorgeous combination of little items! Always buying my grandson little presents here and there. Jack and Willow are always prompt to reply and their gifting selection is so precious.

That't not my piglet
Meet five adorable piglets in this delightful addition to the much-loved That's not my… series. Babies love the best-selling That's not my… books with their bold illustrations, patches to stroke, and a mouse to spot on every page, all designed to develop sensory and language awareness.
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.












My 1st Xmas Gift Box
Limited Edition Christmas Gift Box is here! Spoil the little ones in your life with the most gorgeous baby products for their very first Christmas. Delivered straight to their door all you have to do is select from your gift box to be wrapped up & add your own personal gift note.
- Snuggle Hunny Festive Berry Bodysuit
- Alimrose Rudolf Squeaker
- Snuggle Hunny Festive Berry Muslin Wrap
- Alimrose Sage and White Beechwood Teether
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.






Wilson & Frenchy Knitted Mini Cable Hat - Blush
Put the finishing touch your baby's outfit with this snuggly mini cable beanie with pom pom.
Made from a beautiful blend of cotton, bamboo and wool, this Wilson + Frenchy knit hat will keep little heads warm and looking adorable.
Key Features: Pom pom detail. Packaged in a compostable bag.
Details: 50% cotton, 43% bamboo, 7% wool.
Gentle machine wash. Made in China.
Jack & Willow is a leading Wilson & Frenchy stockist based in the Gold Coast, Queensland.
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.






Wilson & Frenchy Peach Organic Overalls
Made of 100% organic cotton, this button detail relaxed fit overall by Wilson + Frenchy features a drop crotch, functional pockets and a full length tapered leg
Key Features
- Drop crotch with full length tapered leg
- Button up straps
- Functional front pockets
- Rib cuff detail
- Waffle knit with fleck
- Packaged in a compostable bag
- Details: 100% organic cotton
- Gentle machine wash
- Made in China
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.






Snuggle Hunny Bib - Pink Fleur
- Exclusive design
- Waterproof
- Easy wipe
- Helps keep clothes clean
- Handy in-built pocket to catch food and spills
- Soft & lightweight
- Adjustable neck strap with velcro
- Easy to roll up and travel on the go
- Made from PU and cotton
- BPA & Phthalate Free
Our designs are exclusive to Snuggle Hunny. They take time to come to life and it is one of the most exciting and beautiful things we do. We work with artists on concepts and ideas and they design all our prints by handpainting them. Love and art go into every piece of Snuggle Hunny we create. We hope you find the perfect design for you and bub.
Designed in Australia. Made in China. Colours may vary slightly from images.
Care Instructions: Handwash. Do not bleach. Do not tumble dry. Hang to dry in the shade. Do not iron. Do not dry clean.
This is not a toy. Use only under adult supervision.
Shop all Waterproof Snuggle Bibs and Dribble Bibs.
Snuggle Hunny is Australia's snuggliest baby brand. We create beautiful baby clothes, swaddles, wraps and accessories that embrace Australia and the world around us, and are better for baby, people and planet. We're here to bring joy and delight and help everyone celebrate all the snuggly moments in bub's life journey.
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.




Ficus Organic Muslin Wrap Swaddle
Swaddling is a proven way to settle your baby, simulating the feeling of being snuggled up in the womb. Super soft and safe for your baby's skin, our muslin wraps are made from the highest quality, Oeko-Tex Standard 100 and GOTS certified organic bamboo/cotton blend.
Extra large, light weight and machine washable, They're super versatile - use them as a swaddle, light blanket, cover, comforter, nursing shield or change mat.
A premium muslin wrap that's equal parts soft, stylish and breathable. 100% organic - 70% bamboo / 30% cotton. Oeko-Tex Standard 100 and GOTS certified. 120 x 120cm / 47.2 x 47.2 inches. Digitally printed. Packaged with gold foil bellyband.
What are the impacts of COVID-19 on shipping?
We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Where do you ship?
We ship within Australia and New Zealand.
How much is shipping?
Within Australia you have three shipping options:
- $14.95 flat rate standard shipping with tracking for orders up to $200
- Free standard shipping for orders $200 and over
- Express post shipping for $18.95 flat rate
Shipping to New Zealand is $20 flat rate shipping.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item however, please see below for details on pre-order shipping.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking as standard within Australia.
Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.
Can I return items if they don't suit?
Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Can I cancel my order before it is shipped?
Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Can I obtain a refund?
If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.
For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:
(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).
If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.
Non-Approved Returns
If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).
Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.