Olli Ella Holdie Farm Animals
Olli Ella Holdie Farm Animals
Olli Ella Holdie Farm Animals
Olli Ella Holdie Farm Animals
Olli Ella Holdie Farm Animals
Olli Ella Holdie Farm Animals
Olli Ella Holdie Farm Animals
Olli Ella Holdie Farm Animals
Olli Ella Holdie Farm Animals
Olli Ella Holdie Farm Animals

Olli Ella Holdie Farm Animals

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Say hello to the Holdie Farm Animals! Meet Horse, Pig and Cow!  

These three animal pals can stand on their own and are the perfect size for small hands to cuddle. 

Cheeky Horse gallops off across the prairie as the first light warms the land. Rip-rapping along the river, discovering squelchy treasures hidden deep in the woodlands and back again before the Holdie residents wake. 

Piggy  loves nothing more than a belly rub from Farmer Poppy after she’s gathered fresh blooms. Curly tail dreams are made of these everyday delights.  

Oh Holdie Cow!  Forever taking care of all the animals, plants and farm folk. Keeping everyone’s fields trimmed and sharing the most creamiest milk. Lazing in the wildflowers or licking treats from Farmer Forest’s hand back in the stall.  

Together they enjoy exploring the wonders of the Holdie World. After a happy day in the sun return them to the cosy Holdie Barn, each animal fitting sweetly into their very own wooden stall. 

Handmade with love from a soft wool blend with embroidered features, each Holdie Animal will look a little bit different, and that makes each one quite special. 

Holdie Farm Animals come beautifully packed in a gift box to surprise and share with your kiddies! 

Features:

• Holdie Farm Animals can stand on their own feet
• Horse comes with a wool mane and tail, measures 13cm tall
• Cow has tiny ears, a tail and an udder, measures 7.8cm tall
• Piggy has a sweet curly tail and measures 6.8cm tall
• Holdie Animals are all handmade from a wool blend with polyester filling
• Some variation will occur
• Age recommendation: 3+

Size
• Horse is 13cm tall
• Cow is 7.8cm tall
• Piggy is 6.8cm tall

Weight: 0.09 kg

What are the impacts of COVID-19 on shipping?

We are still working to have orders processed and shipped as quickly as possible. However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.

Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus

Where do you ship? 

We ship within Australia and New Zealand. 

How much is shipping? 

Within Australia you have three shipping options: 

  1. $9.95 flat rate standard shipping with tracking for orders up to $100 
  2. Free standard shipping for orders $100 and over  
  3. Express post shipping for $14.95 flat rate

Shipping to New Zealand is $20 flat rate shipping.

When will you ship my order? 

We ship on Mondays, Wednesdays and Fridays. If your order contains a pre-order item however, please see below for details on pre-order shipping. 

What if I ordered something on pre-order?  

If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.

How do you ship items? 

We ship via Australia Post with tracking as standard within Australia. 

Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.

Can I return items if they don't suit?

Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below. 

To be eligible for an exchange or credit:

(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition; 
(2) not be a sale item; and
(2) your returns request must be submitted via our Returns Portal within 7 days of receipt of your order.  

Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us. 

Once we receive your return we will process it within 5 business days. 

You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here

A $9.95 reshipping fee will be applicable in the event you would like an exchange. 

It is important to note that:

1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and

2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.

Can I cancel my order before it is shipped? 

Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.  

Can I obtain a refund? 

If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here

For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:

(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it; 
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or 
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course). 

If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.

Non-Approved Returns 

If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction). 

Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.

 

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