Looking for the perfect newborn gift or baby shower gift? We have a huge selection of beautiful products just perfect for curating your own delightful newborn or baby shower gift. Choose from some of the items below, add gift wrapping and a card at checkout and we'll wrap it beautifully and deliver it directly to the gift recipient!
And of course we're here to help, so if we can help you to put together the perfect bundle, just let us know by shooting us an email to hello@jackandwillow.com.au
Mushie Rainbow Teether - Shifting Sand
Includes: 1x Rainbow Teether
Help soothe your baby's irritated gums with our line of rainbow teethers. Made from 100% non-toxic, food-grade silicone, they're safe for your baby to use—and their whimsical design and sophisticated colours make them a stylish addition to your home.
- Made from food-grade silicone.
- BPA and phthalate free.
Care: To clean, wash with warm, soapy water and let air dry.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Bunnie Change Matt - Clay
Bunnie Caddies newest addition has made it's way onto our shelves. A stylish and ultra-functional companion to your Bunnie Caddie.
With some wonderful features, the bunnie quilted fabric is elegant and durable and the Change Matt comes with foldable functionality, making it portable and sleek.
- Each Change Matt will be shipped in a dust proof bag that can double as an organiser.
- Water-resistant sleek, bunnie quilted nylon/polyester for easy cleaning.
- A Storage Pocket for all the essentials with every Change Matt.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Mushie Rainbow Teether - Cambridge Blue
Includes: 1x Rainbow Teether
Help soothe your baby's irritated gums with our line of rainbow teethers. Made from 100% non-toxic, food-grade silicone, they're safe for your baby to use—and their whimsical design and sophisticated colours make them a stylish addition to your home.
- Made from food-grade silicone.
- BPA and phthalate free.
Care: To clean, wash with warm, soapy water and let air dry.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Mushie Rainbow Teether - Mauve
Includes: 1x Rainbow Teether
Help soothe your baby's irritated gums with our line of rainbow teethers. Made from 100% non-toxic, food-grade silicone, they're safe for your baby to use—and their whimsical design and sophisticated colours make them a stylish addition to your home.
- Made from food-grade silicone.
- BPA and phthalate free.
Care: To clean, wash with warm, soapy water and let air dry.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Mushie Dummy Clip Eva - Sage
Handmade by mums in the USA, Mushie pacifier clips are a favourite for parents and of course babies. Our dummy chains come in unique and chic, vintage inspired colors that bring to mind a peaceful simplicity.
Materials: Silicone beads are made of premium quality 100% food grade silicone, 100% non toxic, odourless, BPA free, and lead free. The wooden beads are natural and eco friendly. The clasp is also lead free and the nylon string is mould and mildew resistant.
Colour: Sage
Size: approx 20cm long
Care: Do not put in the dishwasher. Wash by hand with mild soap and water.
Safety: This is not a toy. If damaged, please discard immediately. Inspect each baby pacifer clip before use.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Bunnie Changing Matt - Sand
Bunnie Caddies newest addition has made it's way onto our shelves. A stylish and ultra-functional companion to your Bunnie Caddie.
With some wonderful features, the bunnie quilted fabric is elegant and durable and the Change Matt comes with foldable functionality, making it portable and sleek.
- Each Change Matt will be shipped in a dust proof bag that can double as an organiser.
- Water-resistant sleek, bunnie quilted nylon/polyester for easy cleaning.
- A Storage Pocket for all the essentials with every Change Matt.
- You can be sure that the bunnie changing mat will become your favourite changing addition
Pair with a bunnie bag to complete the sleek look*
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Solar Buddies - Sunscreen Applicator
Solar Buddies - sunscreen applicator
Say goodbye to the hassle of applying sunscreen with Solar Buddies! This innovative applicator takes the repetition out of the process.
How It Works
Your favorite sunscreen is dispensed and effortlessly applied using the unique Rollerball and Sponge combo, eliminating the need to touch the sunscreen with your hands. No more messy, greasy fingers – it's a win for moms!
Product Information
Solar Buddies are refillable, less messy, and produce less waste. They're BPA and Latex-free, holding 100ml and perfect for travel. Kids love them for the independence they provide. Just fill with your preferred sunscreen, shake, and glide – it's a no-mess, no-fuss solution!
Product inclusions
Applicators are sold empty sunscreen not included.
Why not make it a gift box?
Enhance any gift box with the joy of hassle-free sun protection by including Solar Buddies – the perfect blend of practicality and fun. Click Here
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Alimrose Baby Koala Bib Grey
Alimrose Baby Koala Bib Grey
Introducing the Sweetest Baby Koala Bib, a timeless classic from Alimrose. This bib is a must-have newborn gift, perfect for friends overseas, turning the inevitable mess into an adorable affair. It boasts a cotton fabric with a poly-cotton absorbent backing, ensuring practicality and comfort for your little one. The bib features a cute and sweet koala design, and the velcro fastening ensures a gentle and secure closure behind the neck. Plus, the convenience of machine washability adds to its charm.
Key Features:
Cotton Fabric with Poly Cotton Absorbent Backing: Crafted with a blend of cotton fabric and poly-cotton absorbent backing for both softness and functionality.
Cute and Sweet Koala Design: Adorned with a charming koala design to add a touch of sweetness to your baby's ensemble.
Velcro Fastening for Gentle Safe Closure: The Velcro fastening ensures a gentle and secure closure behind the neck, prioritizing your baby's safety.
Machine Washable:
Effortless cleanup is guaranteed with the machine washable feature, making this bib a practical choice for busy parents.
Make the Sweetest Baby Koala Bib a part of your collection today, combining style, functionality, and adorable charm. Order now to add a delightful touch to your baby's mealtime accessories.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Mushie Swaddle - Butterflies
Mushie Swaddle - Butterflies
Mushie swaddle in various designs – one for every taste
With this extra soft muslin swaddle, you can make sure baby stays warm and cuddly while sleeping. The breathable swaddle is perfect for swaddling, nursing and cuddling baby.
The swaddle is made from 100% organic cotton
and is prewashed for softness against baby’s sensitive skin.
Mushie Swaddle details:
- Size: 120 cm x 120 cm (47" x 47")
- Material: 100% organic cotton
Care instructions for Mushie Swaddle:
- Wash at max 30C/80F. Lay flat to dry, do NOT tumble dry. Do NOT bleach, iron, or dry clean.
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Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Baby Milestone Cards - Broderie
Celebrate those precious moments with Baby Milestone Cards for modern mamas and papas. Just snap a photo of your little one next to each card and share it with your family and friends.
Includes 34 cards with rounded corners safe for little hands, a special card for your birth announcement, plus all the important milestones from one day old to one year old. With gold foil on every card.
- Oh hey! I’m new around here.
- I’m here!
- My birthday
- My name
- 1 day old
- 1, 2, 3, 4, 5, 6 weeks old
- 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11 months old
- 1 year old
- Today I smiled for the first time
- Today I giggled for the first time
- Today I rolled over for the first time
- Today I sat up for the first time
- I slept through the whole night
- Today I got my first tooth
- Today I crawled for the first time
- Today I stood up for the first time
- Today I took my first steps
- My first word was ____
- My first solid food was ____
Cards: 108 x 140mm / 4.25 x 5.5 inches, Box: 120 x 153 x 20mm / 4.7 x 6 x 0.78 inches. Premium 350gsm FSC-certified white uncoated cardstock. Packaged in a beautiful keepsake rigid box with gold foil accents and matte finish.
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Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Eucalypt Organic Bodysuit Short Sleeve
Eucalypt Organic Bodysuit Short Sleeve
Soft and stretchy, our bodysuits are easy-care and coordinate well with our pants and shorts - this Eucalypt bodysuit pairs matches beautifully with Biscuit, Olive and Pebble. Our bodysuits are really comfortable to sleep in and super snuggly. All Snuggle Hunny clothing is made with GOTS Certified Organic Cotton CU 1182228.
Features Include:
- Exclusive Eucalypt design
- Sizing: Newborn to Size 2
- Soft and stretchy
- Long Sleeve
- Foldable hand mitten (0-6 months)
- Cuff (6 months+)
- Fitted style
- Easy to wear
- Lightweight and breathable
- GOTS Certified Organic CU 1182228
- 95% Organic Cotton / 5% Elastane
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Snuggle Hunny Kids Growsuit - Australiana
Snuggle Hunny Kids Growsuit - Australiana
Designed for newborns and little adventurers, The Snuggle Hunny Kids Organic Growsuits are an all-in-one onesie that is both functional and beautiful. Soft and stretchy, our growsuits are an easy-care, fuss-free option that’s easy to wear thanks to their modern, fitted style.
Product Information
- Foldable hand mittens (Newborn to 6 months)
- Foldable foot mittens (all sizes)
- Full inner leg zipper
- Frill detail on sleeves
- Fitted style
- Lightweight and breathable
- All-season
- Easy to use
- GOTS certified organic jersey
- Manufactured sustainably using GOTS approved organic processes
- Packaging is reusable and recyclable
The function of this design includes a long hidden zipper from ankle to ankle, inside the leg. This means bub’s body can stay warm while their nappy is being changed, with simple, easy access. It also means these growsuits are as easy as a tee-shirt to put on bub! Scrunch them up from the bottom and pop them on over their head. Babies who can stand and walk, don’t have to be lying down to get dressed!
Also included are foldable hand mittens for newborn to 6 months. Hand mittens help stop little nails from scratching and also keep hands warm when the weather is cool. Bub can wear the mittens open or closed. For sizes from 6 months upwards, the mittens are replaced with a stylish cuff. Foot mittens are also an important feature and these are included on all sizes. Who doesn’t love to tuck in those little feet for bedtime to keep warm?
Made from high-quality GOTS certified organic stretch jersey.
our growsuits are designed to withstand the tough life of play. You will fall in love with their fit, softness and versatility. We are certain they will become your favourite go-to!
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Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Snuggle Hunny Kids | Rocket Long Sleeve Bodysuit | 0-3m
Snuggle Hunny Kids | Rocket Long Sleeve Bodysuit | 0-3m
Soft and stretchy, our bodysuits are easy-care and coordinate well with our pants and shorts - this rocket bodysuit pairs matches beautifully with Biscuit, Moonlight and Pebble. Our bodysuits are really comfortable to sleep in and super snuggly.
Features Include:
- Exclusive Dream design
- Sizing: Newborn to Size 2
- Soft and stretchy
- Long Sleeve
- Foldable hand mitten (0-6 months)
- Cuff (6 months+)
- Fitted style
- Easy to wear
- Lightweight and breathable
- GOTS Certified Organic CU 1182228
- 95% Organic Cotton / 5% Elastane
All Snuggle Hunny clothing is made with GOTS Certified Organic Cotton CU 1182228.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Peter Rabbit - Happy Easter Peter
Join Peter and his friends in this charming re-issue of Easter Surprise. Classic Beatrix Potter characters combined with a gorgeous new cover make this little story board book a must for every baby's Easter.
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Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Lamington Baby Crew - Socks - Ted
Lamington Baby Socks
Elevate your little one's comfort with Lamington Baby Socks, proudly crafted in New Zealand.
Highlights:
- Lamington's Smallest Size: PREM, catering to your precious newborn.
- Stay-Up Knee-High Comfort: Renowned for socks that stay up and stay on, providing reliable wear.
- Seasonal Perfection: Ideal for both summer and winter, ensuring comfort in every season.
Merino Wool Magic:
- Moisture Management: Crafted from merino wool, these socks pull moisture away, keeping tiny feet dry.
- Gentle and Irritation-Free: Known for being less irritating than other wool fibers, providing optimal comfort.
Eco-Friendly Wonder:
- Biodegradable Choice: Embrace the eco-friendly nature of merino wool, contributing to a sustainable future.
Temperature Harmony:
- Natural Regulation: Experience the natural temperature-regulating properties, offering warmth in winter and coolness in summer.
Odor-Resistant Freshness:
- Extended Freshness: Merino wool's odor-resistant qualities keep the socks fresh for longer periods.
Wrap your baby's feet in the comfort and style of Lamington Baby Socks perfect for every season and occasion!
Product Care
To ensure longevity and maintain the quality of Lamington Baby Socks, follow these care instructions:
- Cut the plastic tag from the packaging with sharp scissors; never pull apart with your hands.
- Wash with similar colors; avoid hot water to preserve the fabric.
- Wash inside out in a little washing bag.
- Keep away from direct heat.
- Do not bleach.
- Do not tumble dry.
- Do not dry clean.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Bunnie Bag - Clay
The Bunnie Nappy Bag has a luxurious look and feel, with a water-resistant and sleek black finish. Designed with finer details honed to perfection every feature of this beautiful nappy bag has been carefully considered for optimum style and functionality. Keeping everything at arm's length. Featuring an internal dividing zip and pocket sections, plus an outside pocket with a zip for easy access.
Made with bunnie quilted fabric, the bunnie bag is elegant, durable and the bag comes with an adjustable body strap, making it stand the test of time from your first baby to your last.
Colour: Clay
Includes: Quilted matching changing mat
Key Features:
- Water-resistant sleek, black bunnie quilted nylon/polyester for easy cleaning.
- Front pocket with a zip to hold your keys and phone
- Adjustable body strap for comfortable carrying
- Durable handles to withstand daily use
- Centre divider to stay organised
- Internal pockets to separate items
- Internal bottle holder to prevent spillage
- Padded change mat included in its own storage pocket
Dimensions: 40cm L x 30cm H x 15cm
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.